Sigma is an AI apps and agentic analytics platform that enables business and technical teams to explore live cloud data, build applications, and automate workflows in a governed workspace.
<div class="content-intro"><p> </p> <p> </p></div><p><strong>About the role:</strong></p> <p>Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.</p> <p><strong>What you will be doing:</strong><strong><br></strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.</span><span style="font-weight: 400;"><br><br></span></li> </ul> <p><strong>Qualifications we are looking for:</strong><span style="font-weight: 400;"> </span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Industry experience supporting enterprise products for data analytics.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Computer Science fundamentals. Strong domain expertise in databases and business intelligence</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">SQL query performance troubleshooting and plan generation understanding </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proficient in data modeling concepts</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to properly chart data into logical visualizations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A proven track record of building trust with customers and bringing issues to resolution quickly</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent verbal and written communication skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Desire to be a great teammate and have fun at work</span></li> </ul> <p><strong>Highly Desirable Skills & Experiences</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Supporting a cloud service in production</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with Snowflake, Redshift, BigQuery</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of GCP, AWS</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Startup experience</span></li> </ul><div class="content-conclusion"><p><strong>About us: </strong></p> <p>Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase. </p> <p>Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.</p> <p>Come join us!</p> <h4>Benefits For Our Full-Time Employees:</h4> <ul> <li>Equity </li> <li>Generous health benefits</li> <li>Flexible time off policy. Take the time off you need!</li> <li>Paid bonding time for all new parents</li> <li>Traditional and Roth 401k</li> <li>Commuter and FSA benefits</li> <li>Lunch Program</li> <li>Do