Grafana Labs is an observability and data visualization company that provides a modular platform for monitoring and visualizing data in real time.
<div class="content-intro"><p>Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at <u><span><a href="http://grafana.com" target="_blank">grafana.com</a></span></u> and follow us on <u><span><a href="https://www.linkedin.com/company/grafana-labs/" target="_blank">LinkedIn</a></span></u> and <u><span><a href="https://twitter.com/grafana" target="_blank">X</a></span></u>.</p> <p>We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.</p> <p>You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.</p></div><div class="section page-centered"> <h4><strong>The Opportunity:</strong></h4> <h4><strong>Make a difference.</strong></h4> <p><span style="font-weight: 400;">Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Commercial Solutions Engineering team are our in-house, customer-facing product experts. The Commercial SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams.</span></p> <p><strong>What You’ll Be Doing:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Join as an early member of a high growth team working together to solve technical and customer problems the right way</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Deliver product and technical presentations to potential and existing customers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive product conversations based on need and problems learned during customer interactions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material</span></li> </ul> <p><strong>What Makes You a Great Fit:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Ideally located on the East Coast or Central Region of the US </span></li> <li>5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running.</li> <li>We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership</li> <li>We are a remote-first company so you would need to learn to work and collaborate with an international team</li> <li>You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products</li> <li>You will love solving technical challenges and thrive on bringing creative solutions to our customers</li> <li>You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table! </li> <li>You are self-motivated, initiative, creative, and maybe you’ve already done a brave thing or two in your life!<span style="font-weight: 400;"> </span></li> </ul> <p><strong>Compensation & Rewards:</strong></p> <p>In the United States the OTE (On-Target Earnings) compensation range for this role is $182,000 - $226,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include