Technical Project Engineer We are looking for a highly skilled Technical Project Engineer to lead end-to-end implementation of customer communication platforms (CCaaS and UCaaS). In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline.If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you.Duties and ResponsibilitiesLead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercareOwn and manage 1–2 concurrent client implementations depending on workloadConduct project scoping, requirements gathering, and solution design with clientsConfigure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systemsManage technical setup including number porting, routing configuration, system provisioning, and UAT testingSupport integration and configuration of APIs and connected systems where applicableFacilitate client onboarding sessions, training, and implementation workshopsServe as the primary point of contact for clients throughout the implementation lifecycleCoordinate with internal teams including IT, project managers, and support teams to ensure delivery successEnsure smooth transition to vendor support or operations teams after go-liveCreate and maintain implementation documentation, onboarding guides, and technical playbooksIdentify implementation risks, troubleshoot deployment issues, and recommend solutions in real timeTechnical ExpertiseExperience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar)Strong understanding of system configuration, telephony setup, and call flow designExperience with integrations, APIs, and technical implementation workflowsBackground in SaaS onboarding, technical consulting, or implementation engineeringCore SkillsStrong problem-solving and systems-thinking mindsetAbility to manage complex implementation timelines and multiple stakeholdersHighly organized with strong attention to detailComfortable troubleshooting technical issues during live implementationsCommunication & Soft SkillsStrong English communication skills (fluent required)Confident leading client-facing calls, workshops, and training sessionsCustomer-focused, empathetic, and solution-oriented approachAbility to work independently in a remote, cross-functional environmentStrong documentation skills and ability to translate technical work into clear processesBonus Points:Experience designing or managing backend workflows for operational processes.Familiarity with automation testing and data extraction from PDFs or other structured documents.Experience working in startup or remote operations environments.Exposure to HIPAA-compliant processes or healthcare operational workflows.Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:Permanent remote work flexibilityAnnual performance bonusesDedicated coaches offer an extra channel of support and skill-buildingOpportunities for professional growthAt Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.Learn MoreStay updated on open roles and industry insights.Follow us on: Instagram Facebook LinkedIn YouTubeVisit our website: www.hireframe.com Tune in to our What Worked podcastCheck out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: Permanent remote work flexibility Paid Time Off Health Maintenance Organization (HMO) coverage Annual performance bonuses Dedicated coaches offer an extra channel of support and skill-building Opportunities for professional growth At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.Learn MoreStay updated on open roles and industry insights.Follow us on: Instagram Facebook LinkedIn YouTube Visit our website: www.hireframe.com Tune in to our What Worked podcastCheck out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients. We are looking for a highly skilled Technical Project Engineer to lead end-to-end implementation of customer communication platforms (CCaaS and UCaaS). In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline.If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you.Duties and ResponsibilitiesLead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercareOwn and manage 1–2 concurrent client implementations depending on workloadConduct project scoping, requirements gathering, and solution design with clientsConfigure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or