TECHNICAL PRODUCT MANAGER Location: Ottawa, ON | Hybrid Department: Product Management Reports To: Chris Sisto https://www.linkedin.com/in/chrissisto/, VP of Product Type: Full-Time - Permanent Vacancy Status: This is an active, approved role and we are currently hiring for this position. ABOUT SOLINK At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights. Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency. Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats. We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started! THE ROLE Solink is seeking a seasoned Technical Product Manager to help shape our Devices & Infrastructure portfolio. This role owns the strategy and execution of the foundational systems that power our SaaS platform — ensuring scalability, security, reliability, and operational excellence across the organization. As the product leader, you will define and drive the roadmap that enables our product delivery teams to build and ship with speed and confidence. You will partner closely with Engineering, SecDevOps, and cloud providers to evolve our cloud architecture, strengthen our security posture, and improve system performance and cost efficiency. Your work will directly impact customer trust, system resilience, and Solink’s ability to scale. This is a high-ownership role that balances long-term architectural vision with pragmatic execution — helping us deliver on our mission to protect our customers’ people, profits, and property around the clock. WHAT YOU’LL DO - Define and own portions of Solink’s strategy, aligning technical investments with company growth and security objectives. - Develop and prioritize a clear, outcome-driven roadmap for projects including hardware devices, cloud infrastructure, platform services, and reliability initiatives. - Partner with Engineering and SecDevOps to deliver scalable, secure, and highly available systems. - Translate complex architectural concepts into clear product & business requirements, success metrics, and execution plans. - Establish and track performance indicators such as reliability (SLOs/SLAs), system performance, security posture, and cloud cost optimization. - Lead cross-functional initiatives that improve operational efficiency, resilience, and developer productivity. - Collaborate with internal stakeholders and customers to understand integration, compliance, and security requirements. - Balance long-term platform investments with short-term business needs, ensuring disciplined prioritization and on-time delivery. - Act as the connective tissue between technical teams and business stakeholders, ensuring alignment and clarity at every stage. WHAT YOU BRING MUST-HAVE - 7+ years of product management experience within a SaaS environment, with direct ownership of platform, infrastructure, hardware or cloud-based products. - Strong technical foundation in cloud architecture, distributed systems, scalability patterns, and reliability engineering (Computer Science, Engineering, or equivalent practical experience). - Recent and relevant experience using AI tools to conduct research, market analysis and develop high-quality, informed prototypes to accelerate product development - Proven experience building and executing technical roadmaps that deliver measurable business outcomes. - Deep understanding of security best practices, compliance considerations, and modern cloud environments (e.g., AWS, GCP, or Azure). - Demonstrated ability to make data-informed decisions and manage trade-offs across cost, performance, and risk. - Comfort operating in a hands-on, highly technical environment — able to engage deeply with engineers and architects. - Exceptional written and verbal communication skills, with the ability to simplify complex technical topics. - High emotional intelligence and strong cross-functional leadership skills. - Familiarity with AI/ML infrastructure, data pipelines, model deployment workflows, or large-scale data systems. - Exposure to observability, DevOps tooling, CI/CD pipelines, or infrastructure-as-code frameworks. - Experience optimizing cloud spend and improving infrastructure efficiency at scale. NICE-TO-HAVE - Experience in physical security, video surveillance, or computer vision platforms. WHY THIS ROLE MATTERS Solink’s platform and devices are at the source of everything we build. As Technical Product Manager, you will shape the systems that enable innovation across the company. Your leadership will ensure we scale responsibly, securely, and reliably — empowering our teams to make the magic happen for our customers every day. SECURITY REQUIREMENTS - Candidates must undergo a criminal records check upon hire; - Be a Canadian Citizen (dual citizens included), or eligible to work in Canada; - Be willing to comply with Solink’s own security policies and standards. OUR VALUES We do things the Solink way: - Act with URGENCY – Our customers move fast, so we do too. - Deliver with QUALITY – We sweat the details and hold a high bar. - Win with TEAM – No egos. Just outcomes, built together. - Lead with TRUST – We earn it through clarity, consistency, and care. These aren’t just