SupplyHouse is a U.S. e-commerce platform selling HVAC, plumbing, and electrical products, serving residential and commercial customers with customer-focused fulfillment and nationwide distribution and service teams.
<p><strong><span data-contrast="auto">Real people. Real service.</span></strong></p> <p><span data-contrast="auto">At </span><a href="https://www.supplyhouse.com/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">SupplyHouse.com</span></span></a><span data-contrast="auto">, we value every individual team member and cultivate a community where people come first. Led by our core values of </span><strong><span data-contrast="auto">G</span></strong><span data-contrast="auto">enerosity, </span><strong><span data-contrast="auto">R</span></strong><span data-contrast="auto">espect, </span><strong><span data-contrast="auto">I</span></strong><span data-contrast="auto">nnovation, </span><strong><span data-contrast="auto">T</span></strong><span data-contrast="auto">eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.</span></p> <p><span data-contrast="auto"><iframe style="display: table; margin-left: auto; margin-right: auto;" src="https://www.youtube.com/embed/uInKvloCKd8?si=5rTgd7Pbm8_s3jhG" width="560" height="314"></iframe></span></p> <p><span data-contrast="auto">We are looking for a new <strong>Technical Product Manager</strong></span><span data-contrast="auto"> to join our growing Product Team. This individual will report into our Product Management Team Lead </span>and drives the discovery, development, and delivery of Platform & Modernization/Enablement. The Technical Product Manager will partner with their team to prioritize modernization alongside business outcomes and work closely with business teams, technology partners, and third-party vendors. If you have strong technical expertise, a strategic vision, and a passion for collaborating with cross-functional teams to champion customer-centric solutions, we’d love to hear from you! </p> <p><span data-contrast="auto">This </span><strong><span data-contrast="auto">remote</span></strong><span data-contrast="auto"> position is open to individuals who live in, or are open to relocating to, the following states: </span><em><span data-contrast="auto">Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.</span></em></p> <p><span data-contrast="auto">This position requires travel to our headquarters in Melville, NY 3 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.</span></p> <p><strong><span data-contrast="auto">Role Type: </span></strong><span data-contrast="auto">Full-Time, Exempt</span></p> <p><strong><span data-contrast="auto">Location: </span></strong><span data-contrast="auto">Remote</span></p> <p><strong><span data-contrast="auto">Schedule: </span></strong><span data-contrast="auto">Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility</span></p> <p><strong>Base Salary:</strong> $116,000 - $146,399 USD per year</p> <p><strong><span data-contrast="auto">Responsibilities:</span></strong></p> <ul> <li>Conduct user, customer, and market research to inform product strategy, translating insights into prioritized roadmaps and technical initiatives</li> <li>Evaluate and prioritize opportunities based on customer value, business impact, technical complexity, architecture considerations, and engineering capacity</li> <li>Lead the discovery, planning, and delivery of complex technical initiatives, including enterprise system integrations, API-driven solutions, cloud-native applications, and customer facing capabilities</li> <li>Own and continuously refine the product backlog by developing clear user stories, acceptance criteria, technical requirements, and supporting documentation within JIRA and Confluence</li> <li>Partner closely with Engineering and Architecture teams to define technical solutions, evaluate tradeoffs, and ensure alignment between product strategy and scalable system design</li> <li>Facilitate Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives, to maximize team effectiveness and predictable delivery</li> <li>Drive cross-functional execution by proactively managing timelines, dependencies, risks, and stakeholder communication across multiple teams and initiatives</li> <li>Collaborate with developers, QA, DevOps, UX, and business stakeholders throughout the product lifecycle to ensure successful delivery of high-quality solutions</li> <li>Serve as the primary liaison between business and technical stakeholders, translating business objectives into technical requirements while advocating for engineering best practices and long term platform health</li> <li>Lead User Acceptance Testing (UAT) planning and coordinate testing strategies with QA to ensure production readiness for new features, integrations, and platform enhancements</li> <li>Support end-to-end testing, QA, and validation for technical implementations and system integrations</li> <li>Define and monitor product success metrics, leveraging analytics and customer feedback to measure business outcomes, identify opportunities for optimization, and drive continuous improvement. Effectively communicate complex insights and outcomes to stakeholders at all levels of the organization</li> <li>Communicate product vision, technical tradeoffs, delivery progress, and business impact effectively to stakeholders, including senior leadership</li> <li>Guide feature rollout strategies using feature flagging, phased deployments, and experimentation frameworks to minimize risk and improve cust