<p><strong>About Offshore Launch:</strong></p> <p>Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.</p> <p><strong>Why Join Offshore Launch?</strong></p> <ul> <li>Impact the growth and success of small and medium-sized businesses.</li> <li>Work in a people-first, remote environment that values growth and ongoing development.</li> <li>Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.</li> <li>Contribute to a culture that values partnership, service, and excellence.</li> </ul> <p> </p> <p><strong>Your Role:</strong></p> <p>As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.</p> <p>You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:</p> <ul> <li>Membership in the Offshore Launch Slack workspace</li> <li>Bi-weekly All Team meetings</li> <li>Monthly reviews</li> </ul> <p>Your job is to help the Client succeed.</p> <p>Our job is to help you succeed.</p> <p> </p> <p><strong><span class="notion-enable-hover" data-token-index="0">About the Client:</span></strong></p> <p> </p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">We're hiring a technically sharp, fast-moving Support Engineer to join a growing SaaS platform in the nonprofit fundraising space. This is a hybrid support-and-development role — you'll own the morning support queue, resolve bugs independently, and progressively take on deeper technical work as you build codebase familiarity.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You'll be working directly alongside the technical co-founder. There is no senior engineer to escalate to, no large team to absorb tickets, and no hand-holding during onboarding. This role is for someone who thrives in exactly that environment.</p> <p> </p> <p><strong>Responsibilities:</strong></p> <ul> <li class="font-claude-response-body whitespace-normal break-words pl-2">Own the L1 support queue (9am–1pm): triage, respond to, and resolve customer-facing technical issues independently</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Navigate and debug an existing proprietary codebase you didn't write — quickly and without extensive guidance</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Shift into feature development and deeper technical work in the afternoons as ramp-up progresses</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Communicate ticket status and blockers proactively — without waiting to be asked</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Work within a Microsoft stack: C#, ASP.NET MVC, SQL Server, Azure</li> </ul> <p> </p> <p><strong>Who This Role Is For:</strong></p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You're a problem solver. When handed an unfamiliar system with a bug and no documentation, your instinct is to dig in — not to wait for someone to walk you through it. <strong>You'll resolve 3–5+ bugs per day, not one or two. You think in 30-minute sprints, not multi-hour deep dives.</strong> Speed is the filter for this role — not just the ability to solve problems, but the ability to solve them fast and move on.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Specifically, you:</p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Target 3+ resolved tickets daily during normal periods, scaling to 5+ during demand spikes — carry-over is the exception, not the habit</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Have debugged codebases you didn't build — and are comfortable doing so under time pressure</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Know when to escalate and when to keep going (and won't confuse the two)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Can context-switch between a customer-facing L1 ticket and a technical L2 bug in the same morning</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Are energized by problem variety, not deep specialization in a single domain</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Requirements</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">3–5 years of software development experience (full-stack or backend-leaning)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Hands-on experience with the Microsoft stack: C#, ASP.NET MVC, SQL Server</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrated ability to debug unfamiliar codebases independently</li> <li class="font-claude-response-body whites