<h2><strong>About Parloa</strong></h2> <p>Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like <a href="http://booking.com">Booking.com</a>, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. </p> <h2><strong>About the role:</strong></h2> <p>The Infrastructure Platform team owns the foundation that every other engineering team at Parloa builds on: cloud infrastructure, provisioning and orchestration, CI/CD, and the runtime environments that our AI agents execute in. Its current flagship initiative, <strong>Deployment Stamps</strong>, is re-platforming how Parloa delivers isolated, reliable, and compliant environments across public cloud and customer-owned private cloud and on-premises infrastructure.</p> <p>We are looking for a Staff or Principal Product Manager to own the product management for this team. This is one of the most technical product roles at Parloa. You will not be writing user stories for a UI, you will be shaping the architecture-adjacent product strategy for a platform whose "customers" are largely internal engineering teams and the most demanding enterprise security, compliance, and infrastructure stakeholders on the other side of the table.</p> <p>This is a builder role in a domain where the playbook is still being written. If you want to define what "good" looks like for enterprise-grade AI infrastructure, data residency and sovereignty, isolation, and a multi-cloud operating model, and you are energized by deeply technical problems and technical stakeholders, this is it.</p> <p><strong>A note on background:</strong> We have a strong preference for candidates who have spent time as an <strong>Engineering Manager, Tech Lead, or senior engineer</strong> before moving into product. This domain rewards genuine technical depth and the instinct to earn trust with engineers by speaking their language. A former EM who has since developed strong product judgment is exactly the profile we have in mind.</p> <p> </p> <h2><strong>Areas Of Ownership:</strong></h2> <ul> <li><strong>Own the Infrastructure Platform product strategy and roadmap</strong>: translating reliability, isolation, data-residency, and multi-cloud goals into a sequenced, outcomes-driven plan that engineering can execute against.</li> <li><strong>Be the voice of internal and enterprise customers</strong>: your primary users are Parloa engineering teams (developer experience, deployment, runtime) and your most demanding external stakeholders are enterprise CISOs, CIOs, and infrastructure leaders with strict compliance and sovereignty requirements.</li> <li><strong>Drive discovery and write the PRDs</strong> that frame outcomes (isolation, compliance, availability) without over-prescribing implementation, then partner with engineering leads and architects to pressure-test feasibility and trade-offs.</li> <li><strong>Own the hard prioritization calls</strong>: balancing near-term delivery milestones against longer-term architecture evolution, and making explicit, defensible decisions about scope, sequencing, and risk.</li> <li><strong>Define and track the metrics that matter</strong> for a platform: availability and SLA attainment, provisioning lead time, deployment frequency, change-failure rate, adoption by internal teams, and developer satisfaction.</li> <li><strong>Establish mechanisms, not just features</strong>: repeatable processes for region readiness/certification, release management, and cross-team alignment that scale as the platform grows from a handful of environments to many.</li> <li><strong>Align a broad, technical stakeholder set</strong>: Engineering, Architecture, Security, Legal/Compliance, and the customer-facing teams (Deployment, Sales Engineering) who need to position the platform's capabilities to enterprise accounts.</li> <li><strong>Connect the platform to revenue</strong>: articulate how infrastructure capabilities (e.g., data residency, private cloud, isolation tiers) unlock enterprise deals, new regions, and expansion, and feed that back into prioritization.</li> <li><strong>Communicate clearly across technical and business contexts</strong>: equally comfortable in an architecture review and in a leadership readout.</li> </ul> <p> </p> <h2><strong>Who You Are:</strong></h2> <ul> <li><strong>A technical-leadership background.</strong> 7+ years of combined engineering and product experience for Staff (L4); 10+ years with demonstrated product leadership for Principal (L5). Prior experience as an Engineering Manager, Tech Lead, or senior/staff engineer is strongly preferred.</li> <li><strong>Deep infrastructure fluency.</strong> Hands-on familiarity with cloud platforms (Azure, AWS, and/or GCP), Kubernetes, infrastructure-as-code, CI/CD, networking, identity/auth, and observability. You can read an architecture diagram, follow a design trade-off, and hold your own with principal engineers.</li> <li><strong>Platform product judgment.</strong> You understand the difference between building a feature and building a platform capability, and you instinctively design for reusability, operability, and the long-term developer experience rather than one-off solutions.</li> <li><strong>Comfort with ambiguity and complexity.</strong> You can take an under-defined, multi-team initiative with competing constraints and bring clarity, sequencing, and momentum, designing and delivering long-term solutions with limited oversight.</li> <li><strong>Strong product fundamentals.</strong> Discovery, roadmapping, writing crisp PRDs and narratives, defining measurable su