ID.me operates a secure digital identity wallet offering identity proofing, multi-factor authentication, and group-affiliation verification, compliant with NIST 800-63-3 IAL2/AAL2 and used by government, healthcare, and retailers.
<div class="content-intro"><h2><strong>Company Overview</strong></h2> <p>ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit <a href="https://network.id.me/">https://network.id.me/</a>.</p> <p><span style="font-weight: 400;">ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.</span></p> <p><span style="font-weight: 400;">At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found <a href="https://insider.id.me/candidate-ai-use-in-interviewing/" target="_blank">here</a>.</span></p></div><h1>Staff Product Manager, Wallet Authentication</h1> <p><strong>Location:</strong> Mountain View, CA or McLean, VA offices and requires full-time in-office attendance.</p> <p><strong>Team:</strong> Product Management</p> <p><strong>Reports to:</strong> VP of Product, Platform</p> <h2>About the Role</h2> <p>ID.me is seeking a Staff Product Manager to own the Wallet Authentication platform. You will directly shape how 100M+ members stay secure, recover access to their wallets, and authenticate across government, healthcare, and commercial services. You will own the full product lifecycle for authentication: first-factor and multi-factor flows, API and agent authentication, wallet recovery, and fraud prevention. Every decision you make affects security, member trust, and revenue at scale.</p> <p>You will set the vision for ID.me's authentication platform: first-factor and multi-factor flows, passkeys, machine-to-machine authentication for APIs and AI agents, and AAL-level platform design under NIST 800-63-4. You will partner with the Wallet apps team on customer outcomes, and with Identity Graph, Credentials, Identity Verification, Engineering, Security, Risk & Fraud, and Design to ship at internet scale.</p> <h2>Key Responsibilities</h2> <ul> <li><strong>Platform Strategy:</strong> Define and own the roadmap for authentication flows, fraud prevention, wallet recovery, email lifecycle management, and machine-to-machine authentication.</li> <li><strong>Authentication Flows:</strong> Own first-factor and second-factor authentication including passwordless, passkeys, silent network authentication, and identifier-based flows. Drive pass-rate improvements while reducing friction across the member experience.</li> <li><strong>API and Agent Authentication:</strong> Define requirements for secure, scalable authentication for API consumers and AI agents. Own the product surface that enables third-party and agentic integrations to authenticate against ID.me's identity platform.</li> <li><strong>Fraud Prevention:</strong> Translate threat intelligence into product requirements. Own credential stuffing mitigation, real-time risk signals, wallet suspension policies, and fraud rule governance.</li> <li><strong>Wallet Recovery:</strong> Define the product vision for automated wallet recovery. Current recovery is fully manual. Automation here has direct, measurable impact on member experience and operational cost.</li> <li><strong>Stakeholder Management:</strong> Align Engineering, Security, Member Support, and GTM. Communicate trade-offs and decisions clearly to executives, including the CEO.</li> <li><strong>Data-Driven Execution:</strong> Define and monitor core metrics including first-factor pass rate, MFA adoption, wallet recovery resolution rate, and support ticket deflection.</li> </ul> <h2>Qualifications</h2> <ul> <li>7+ years of product management experience, with at least 3 years owning authentication, identity, or security platform products.</li> <li>Deep working knowledge of modern authentication protocols: OAuth 2.0, OpenID Connect, FIDO2/WebAuthn, SAML, TOTP.</li> <li>Experience with API authentication patterns (API keys, OAuth client credentials, mTLS), and with authentication for AI agents, MCP servers, or other autonomous systems.</li> <li>Proven ability to ship in environments with security and compliance dependencies.</li> <li>Strong technical acumen. Able to lead architectural discussions with Principal Engineers.</li> <li>Excellent communication and stakeholder management skills; experience working across platform and apps teams.</li> <li>Experience using data to drive prioritization and measure impact.</li> <li>Familiarity with identity assurance frameworks (NIST 800-63-4 AAL/IAL) preferred.</li> <li>Bachelor's Degree in Computer Science, Engineering, or related technical field, or equivalent experience</li> </ul> <h2>Key Success Metrics</h2> <ul> <li>First-factor and second-factor pass rates</li> <li>Wa