Atomicwork provides an AI-powered modern service management platform that automates enterprise workflows and employee support through Slack and Microsoft Teams.
<h2>Staff Engineer - Enterprise Search</h2> <p><strong>Overview</strong></p> <p>We are looking for an experienced <strong>Enterprise Search Lead</strong> to build and optimize our multi-tenant enterprise search solution. This role focuses on creating scalable systems that integrate seamlessly with customer environments, leveraging cutting-edge AI and ML technologies. You will design and manage the enterprise knowledge graph, implement personalized search experiences, and drive AI-powered innovations to enhance search relevance and ITSM workflows.</p> <h3><strong>What You Will Do</strong></h3> <ul> <li>Build and structure our <strong>enterprise knowledge graph</strong> to organize content, people, and activity into meaningful relationships for better search relevance.</li> <li>Develop and refine <strong>personalized ranking models</strong> that adapt to user behavior and improve search results over time.</li> <li>Design ways to adapt <strong>AI language models</strong> to each customer’s data for enhanced accuracy and context.</li> <li>Explore innovative methods to combine <strong>LLMs with search engines</strong> for answering complex queries.</li> <li>Write clean, robust, and maintainable code that integrates smoothly with multi-tenant systems.</li> <li>Collaborate with cross-functional teams to align search capabilities with ITSM workflows.</li> <li>Mentor junior engineers or learn from experienced ones to grow as a technical leader.</li> </ul> <h3><strong>What You Should Have</strong></h3> <ul> <li>5+ years of experience working on enterprise search products with AI/ML integration.</li> <li>Expertise in <strong>multi-tenant systems</strong> and securely integrating with external customer systems.</li> <li>Hands-on experience with tools like Elasticsearch, Solr, or similar search platforms.</li> <li>Strong coding skills in Python, Java, or equivalent languages.</li> <li>A passion for solving complex problems with AI and delivering intuitive user experiences.</li> </ul> <p data-pm-slice="1 1 []"></p><p><em><strong>Important notice for candidates:</strong></em></p><p><em>Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles at Atomicwork.</em></p><ul><li><em>Only apply through official Atomicwork channels. We do not use third-party agencies or individuals who ask for payments in exchange for interviews or offer letters.</em></li><li><em>Always double-check the emails you receive. Make sure all communication is being done through official Atomicwork email addresses. (@atomicwork)</em></li><li><em>Atomicwork will never ask for payment or personal financial information during the hiring process. If anyone asks you for money or financial details claiming to represent Atomicwork, please treat it as a scam and report it immediately.</em></li></ul><p><em>By submitting your application, you confirm that all information provided by you is accurate and complete to the best of your knowledge. Any false or misleading information may result in disqualification from the hiring process or withdrawal of an offer. Your personal data will be processed in accordance with Atomicwork’s privacy and recruitment policies.</em></p>