Parloa develops AI-powered customer service agents that automate enterprise contact center interactions across voice and digital channels.
<h2 style="line-height: 1;"><strong>About Parloa</strong></h2> <p style="line-height: 1.3;">Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.</p> <h2 style="line-height: 1;"><strong><br>About the role:</strong></h2> <p class="p1" style="line-height: 1;">As a Sr Partner Solution Engineer at Parloa, your mission is to accelerate partner success and drive Parloa’s revenue growth. You will engage with our ecosystem of partners to increase pipeline, enable them to confidently discover, demo, and design AI Agent solutions, and drive integration with key technology partners.</p> <p class="p1" style="line-height: 1;">You act as a trusted technical and solution advisor—translating Parloa’s platform capabilities into clear business value, building long-term partner relationships, and ensuring partners are successful at every stage of the pre-sales journey.</p> <p class="p1" style="line-height: 1;">By empowering partners to succeed, you directly impact pipeline creation, deal quality, and long-term customer outcomes.</p> <p style="line-height: 1;">This is your opportunity to be at the center of Parloa’s partner ecosystem—driving technical excellence, unlocking new revenue opportunities, and shaping how AI Agents are designed, sold, and delivered at scale.</p> <p> </p> <h2><strong>Areas of ownership: </strong></h2> <ul> <li> <p class="p1">Enable partners to confidently position, demo, and implement Parloa’s platform across diverse customer use cases</p> </li> <li> <p class="p1">Lead technical discovery and translate business needs into scalable AI agent solutions</p> </li> <li> <p class="p1">Support POCs, demos, and technical validations to drive successful deal progression</p> </li> <li> <p class="p1">Act as a hands-on advisor in designing solution architectures using Parloa’s platform, sandbox, and APIs</p> </li> <li> <p class="p1">Build partner capabilities over time to independently drive high-quality opportunities</p> </li> <li> <p class="p1">Partner closely with Sales and Partnerships to support partner-led and co-sell motions</p> </li> <li> <p class="p1">Shape solution design to align technical feasibility with customer and commercial goals</p> </li> <li> <p class="p1">Communicate complex technical concepts clearly across technical and business audiences</p> </li> <li> <p class="p1">Drive technical win conditions throughout the deal lifecycle</p> </li> <li> <p class="p1">Build and maintain strong relationships with strategic and emerging partners</p> </li> <li> <p class="p1">Identify and develop expansion opportunities across use cases, customers, and regions</p> </li> <li> <p class="p1">Act as a bridge between partners and internal teams (Sales, Product, Customer)</p> </li> <li> <p class="p1">Support development of scalable enablement assets and best practices</p> </li> <li> <p class="p1">Capture and translate partner and customer feedback into actionable product insights</p> </li> <li> <p class="p1">Identify trends, gaps, and opportunities to inform roadmap and go-to-market strategy</p> </li> <li> <p class="p1">Collaborate cross-functionally to refine messaging, positioning, and solution approach</p> </li> <li> <p class="p1">Contribute to scaling Parloa’s partner ecosystem as a core growth channel</p> </li> </ul> <p> </p> <h2><strong>Who You Are:</strong></h2> <ul> <li> <p class="p1" style="line-height: 1;"><span class="s1">You bring 8</span>+ years of experience in Solutions Engineering, Solutions Consulting, or a similar pre-sales role<span class="s1">, ideally in SaaS, AI, CCaaS, or enterprise software</span></p> </li> <li style="line-height: 1;"> <p class="p1"><span class="s1">You have a strong technical foundation and are comfortable leading </span>discovery, solution design, and technical validation (POCs, demos, architecture)</p> </li> <li style="line-height: 1;"> <p class="p1"><span class="s1">You can balance </span>hands-on technical depth<span class="s1"> with </span>high-level solution storytelling and business value articulation</p> </li> <li style="line-height: 1;"> <p class="p1">You are comfortable working in <span class="s1">enterprise sales environments</span>, aligning technical solutions to commercial outcomes</p> </li> <li style="line-height: 1;"> <p class="p1"><span class="s1">You are a strong communicator who can engage both </span>technical audiences and senior business stakeholders</p> </li> <li> <p class="p1" style="line-height: 1;">You take a <span class="s1">proactive, collaborative approach</span> and enjoy enabling partners, customers, and internal teams</p> </li> </ul> <h2><strong>Nice to Have:</strong></h2> <ul> <li> <p class="p1" style="line-height: 1;">Experience working with <span class="s1">technology or services partners</span> in a pre-sales or enablement capacity</p> </li> <li style="line-height: 1;"> <p class="p1"><span class="s1">Familiarity with </span>Conversational AI, contact center technology, VOIP, chatbots, or related domains</p> </li> <li style="line-height: 1;"> <p class="p1"><span class="s1">Knowledge of </span>Salesforce (SFDC) or other CRM tools</p> </li> <li> <p class="p1" style="line-height: 1;"><span class="s1">Background in </span>digital transformation or CX optimization initiatives</p> </li> </ul> <p> </p> <h2><strong>Our Recruiting Process:</strong></h2> <p>Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser</p> <p> </p> <h2><strong>Why Parloa?</strong></h2> <p>We’re at the beginning of a new era in customer