TRM Labs builds AI-powered blockchain intelligence tools that help governments and financial institutions detect and disrupt crypto-related crime.
BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. Team & Job Summary: As a Solutions Integration Engineer at TRM Labs, you will be responsible for delivering technical excellence and strategic guidance to customer accounts while also feeding back domain expertise into the broader Solutions Architecture team. In this role, you will oversee the technical pre-sales relationship, propose business processes and technical architectures, demonstrate the TRM platform, and support clients in integrating and succeeding with our solutions. Your success will be measured by both the outcomes clients achieve with the platform and your leadership in scaling the Solutions Architect team. The impact you will have here: - Own and deliver end-to-end TRM solutions for clients, from understanding complex client requirements to designing advanced business processes, customizing the platform, integrating TRM APIs, and conducting testing and training for maximum client impact. - Act as the go-to technical consultant during discovery calls with key clients and prospects, documenting intricate technical requirements and guiding solution design. - Present TRM's APIs and architecture to clients, providing detailed guidance on implementation, timelines, and potential challenges, while ensuring alignment with their strategic goals. - Develop and maintain high-quality resources for client integrations, including API documentation, reference architectures, and implementation guides, ensuring a smooth client onboarding experience. - Cultivate strong relationships with technical stakeholders at client organizations, providing expert-level support throughout the integration process and troubleshooting any issues that arise. - Stay current with TRM’s evolving product features and technical dependencies to ensure alignment between client needs and TRM's product roadmap, advocating for enhancements when necessary. What we’re looking for: - Proven experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch. - Comfortable scripting in one more languages to help build PoCs for customers or prototype APIs (e.g., Python, Javascript, Typescript) - Strong problem-solving skills with the ability to prioritize and manage multiple complex tasks independently while maintaining attention to detail. - High initiative and a proactive approach to identifying opportunities for improvement, both in technical solutions and team processes. - Bonus: Previous experience in AI development is highly preferred. About the Team: - As a globally distributed team, members may observe different timezones. However, most of the team will overlap between the hours of 8am-5:00 pm EST for meetings and collaboration. - Our Solutions Architect Team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation. We hold weekly Customer Syncs, bi-weekly health syncs, join our associated POD calls, and regularly engage with our customers. As experts in our craft, we focus on providing support, driving value, and building meaningful relationships with our customers as trusted advisors. We are on the front lines of TRM, ensuring our customers get the most out of the product and bringing valuable insights back to the team. Learn about TRM Speed in this position: - Timely Documentation: You will deliver integration documents within 1-2 days by prioritizing tasks, reusing existing content, and focusing strictly on the document's goal. - Immediate Contingency Solutions: You will resolve urgent client issues by quickly assessing the situation and providing immediate alternatives, like manually exporting critical data if a fix takes longer. LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find