Mia Labs provides an AI-powered conversational platform that automates and unifies customer communications for automotive dealerships.
The Opportunity The $1.2T automotive industry is a pillar of American culture, representing nearly 5% of U.S. GDP and shaping how people live and move every day. At the center of this ecosystem are dealerships—trusted local businesses that help consumers navigate one of the most important purchases they make. Today, the industry is at an inflection point. Consumers expect the same speed, personalization, and convenience they experience in modern digital-first industries. At the same time, tighter margins and rising costs are driving a need for operational efficiency beyond what traditional software can support. Together, these shifts create a powerful opportunity to reimagine how dealerships deliver seamless experiences and build lasting customer relationships. Dealers who modernize how they communicate and operate will unlock efficiency, deepen loyalty, and win long-term relationships. It is time to upgrade automotive retail to the 21st century. About Mia Mia Labs is an investor-backed startup on a mission to modernize dealership operations and transform the automotive consumer experience. Our AI agent, Mia, turns every call or inquiry into an opportunity, improving customer satisfaction and dealership performance through automation that feels human. We are trusted by some of the nation's largest dealership groups and are rapidly scaling our team, product offerings, and customer base. About the Role: We are seeking a highly skilled and experienced Software Engineer to join our fast-paced startup, focused on innovative voice technology solutions for the automotive industry. This role emphasizes backend Python engineering, system design, and the deployment of scalable systems. You will contribute to building solutions that improve how people interact with dealerships for car purchasing and servicing, with opportunities to apply cutting-edge AI tools to address practical challenges. What You Will Do:: - Design, develop, and maintain scalable backend systems using Python. - Architect efficient solutions for integrating various technologies, potentially including large language models (LLMs) and natural language processing (NLP). - Implement and optimize speech-to-text (STT) and text-to-speech (TTS) systems. - Lead system design and architecture discussions, ensuring technical scalability and maintainability. - Apply best practices in software development, including testing, CI/CD pipelines, and code quality. - Mentor and guide team members, fostering technical growth and collaboration. - Stay current with technology advancements relevant to our domain, including AI/ML, and evaluate their potential application. What We Want You to Have: - 3+ years of professional experience in backend Python development. - Experience in system design and scalable architecture. - Experience with API integrations. - Experience deploying applications in cloud environments (AWS, GCP, Azure) using Docker. - Proficiency in working with data and databases. - Strong understanding of software engineering principles, including testing, code reviews, and CI/CD workflows. - Demonstrated ability to mentor and inspire team members. - Excellent problem-solving and communication skills. What Makes You Stand Out (Nice to Haves): - Hands-on experience with speech-to-text (STT) and text-to-speech (TTS) systems or similar technologies. - Familiarity with AI/ML frameworks or concepts. - Exposure to large language model (LLM) APIs or Retrieval-Augmented Generation (RAG) systems. WHY MIA - Equity participation through stock options. - Fully paid health, vision & dental insurance for employees. - Flexible PTO and hybrid schedule (3 days / week in downtown Austin). - Free lunches, parking stipend provided, team events, and a casual, but get things done culture. COMPENSATION - Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications. OUR COMMITMENT At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer. Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need. Mia is an EVerify employer.