Pylon is a B2B post-sales support platform that centralizes account data and analytics, managing, prioritizing and routing customer conversations across Slack and other channels with ticketing and chatbots.
PYLON — THE AGENTIC SUPPORT PLATFORM PURPOSE-BUILT FOR B2B. Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/. WHAT YOU'LL DO - Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI - Build prototypes, work independently, iterate quickly, and ship fast - Have high autonomy, own things end to end, and project manage your own work - Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way - Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta WHAT WE’RE LOOKING FOR - You are pursuing a bachelor’s or master’s degree in computer science, engineering, or another related field and are graduating between December 2026 and Summer 2028. - You have a growth mindset, want to constantly improve, and want to receive feedback - You're in SF or you're willing to relocate (the internship will take place in Summer 2027) - (Bonus) You have relevant internship experience or side projects building product features and a demonstration of strong full-stack fundamentals - (Bonus) You have interned at high-growth startups and can navigate ambiguous environments. - (Bonus) You highly leverage AI for software development and can juggle multiple workstreams at the same time. - (Bonus) You have experience with our tech stack (React, Golang, GraphQL, and AWS). OUR PERKS 🚆 Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite 🍽 Lunch, dinner, and snacks at the office 🏋️ Fitness stipend MORE ABOUT PYLON Funding: Series B led by a16z and BCV ($51M total raised) Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas Team: Currently 100+ and growing!