We are a rapidly growing pan-European digital wealth manager, serving over 167,000 active investors with more than £5.5 billion invested on our platform. We began in Milan in 2011 with the purpose to help more people improve their financial well-being by making personal investing simple and accessible through technology. Fast forward to today, and we are recognised as one of the most innovative fintechs, headquartered in the heart of London. With a team of 220+ people across 4 offices in Italy and the UK, we are proudly backed and funded by major partners including Poste Italiane, Cabot Square Capital, United Ventures, and Allianz. Our vision Our vision is to combine passion, expertise, and technology to provide best-in-class investment solutions and advice that protects and grows client wealth over time. Our Core Values: We’ve built our business on three Principles: Relationships are our first asset: We’re one team, built on trust, honesty, and transparency. We value our relationships above all else. Trust drives success: We give each other the space to grow. We empower our employees to succeed, so they can make a real impact. Our customers dream big, just like us: We see the bigger picture and we make sure our customers see it, too. We’re always focused on the best outcomes for our clients and for each other, no matter what the goal, or how big the dream What this means in practice: At Moneyfarm, our success comes from the impact each of us makes. We move with purpose, urgency, and ambition, focused on delivering outcomes that matter for our clients and our business. Everyone is empowered to take ownership, challenge the status quo, and turn bold ideas into results. As we evolve, we embrace AI as a catalyst for sharper thinking, smarter decisions, and even greater impact. Our diversity makes this possible. Different perspectives, backgrounds, and experiences fuel our creativity and drive better decisions — it’s our competitive edge. We value people for who they are and their unique strengths: that's why we offer flexible ways of working to support them in doing their best work. About the role We are looking for a Software Engineer II to join a small, cross-functional team at the intersection of platform engineering and operational support. This is a long-term investment role: for the first year or so, you will split your time between resolving complex technical escalations from our front-line support and customer operations teams, and building the tooling, automation, and monitoring solutions that will make that support increasingly unnecessary over time. This is not a traditional backend product role. You will own the operational reliability of our platform from an engineering perspective, and you will have real autonomy to design and implement improvements. As the team evolves, so will your scope — toward platform tooling and engineering full-time. Hybrid working is required: minimum 2 days/week in office (Milan or Cagliari). Main Responsibilities: Operational Support (year 1 primary focus): Investigate and resolve complex technical escalations — application logs, database queries, REST API debugging, integration issues — in collaboration with the Customer Support and Operations teams. Tooling & Automation: Design and build internal tools, scripts, and automation workflows that reduce manual support effort and close current monitoring and observability gaps. This includes exploring and integrating AI-assisted workflows and agents to automate ticket triage, accelerate root cause analysis, and reduce resolution time for recurring escalations. Observability: Improve alerting, dashboards, and runbooks across our stack (Grafana, Kibana, Jaeger, Prometheus). Make failure modes visible before they become incidents. Incident Response: Take ownership of critical incidents, coordinate with engineering squads, drive post-mortems, and ensure learnings are captured and acted on. Platform Understanding: Develop deep familiarity with Moneyfarm's architecture across Kubernetes, Kafka, Aurora RDS, and our microservices stack — and contribute to improvement plans. Knowledge Management: Author and maintain technical runbooks and process documentation to enable front-line teams and reduce repeated escalations. Requirements Demonstrated experience in software engineering (backend focus); hands-on capability matters more than years. Hybrid working: minimum 2 days/week in office in Milan or Cagliari. Strong debugging and troubleshooting skills: comfortable navigating distributed systems, reading logs, and reasoning about failures across service boundaries. Solid Python or JVM-based language experience (Scala, Kotlin, Java); scripting proficiency (Bash/Python) is essential. Familiarity with observability tooling: Grafana, Kibana, Jaeger or equivalent. Experience with SQL and REST API troubleshooting. Working knowledge of Kubernetes, Kafka, and AWS is a significant plus. Familiarity with CI/CD pipelines (GitLab CI or equivalent) and Git. Effective written and spoken English; Italian is a plus. A pragmatic, bias-for-action mindset. You treat operational pain as an engineering problem to be solved, not a ticket to be closed. NICE TO HAVE Experience with Scala or functional programming paradigms. Exposure to DORA or FCA regulatory contexts in a technical capacity. Experience building internal tooling, developer productivity platforms, or AI-assisted automation. Level & Compensation: We apply CCNL Credito and based on candidate's experience and skills, we will assign the title of Software engineer II. Salary range: €38,000 – €48,000 gross/year + bonus, based on experience/competences demonstrated This role is based in our Milan or Cagliari office and our smart working policy requires at least 2 days of in-office presence per week. For this role, please upload your CV in English. Benefits Health Insurance, Wellness plan Fee free investments on Moneyfarm platform Career development opportunities Training opportuni