Netomi is an AI customer service startup that uses large language models to automate and improve customer support for enterprises.
About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! Netomi is looking for a highly experienced Software Architect to join its Core Platform team. The ideal candidate will have strong hands-on experience building scalable, low-latency, high-performance backend systems using Java, Spring Boot, MySQL, Redis, AWS, Docker, and ECS. This role requires someone who can design robust platform architecture, guide engineering teams, solve complex technical problems, and ensure systems are built for scale, reliability, and performance.