Senior Tech Support Engineer

About this role

Manage employee onboarding and offboarding, including system setup and account provisioning. Administer Microsoft 365, Exchange Online, OneDrive, and user licensing. Manage MFA, distribution lists, shared mailboxes, and email security. Perform email monitoring, message tracing, quarantine management, and email recovery. Manage SharePoint sites, permissions, and access. Oversee antivirus management, Windows upgrades, and endpoint security. Monitor backups and maintain IT documentation and asset inventories. Troubleshoot Microsoft 365, Windows, and end-user technical issues. Provide timely IT support while ensuring adherence to IT policies and best practices. Requirements Technical Skills Microsoft 365 Administration Exchange Online Microsoft Entra ID (Azure AD) Windows 10/11 Administration Microsoft Defender / Email Security IT Asset & License Management Soft Skills Excellent troubleshooting and analytical skills. Strong communication and interpersonal abilities. Ability to manage multiple priorities in a fast-paced environment. Strong documentation and organizational skills. Customer-focused with a proactive approach to problem-solving. Qualifications Bachelor's degree in any discipline. 4+ years of experience in IT Support, Technical Support, or Microsoft 365 Administration.

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