Plenful provides a no-code AI workflow automation platform for pharmacies, health systems, and providers that ingests disparate documents and EMRs, automating prior authorizations, 340B compliance, audits, and data entry.
ABOUT PLENFUL Plenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI workflow automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations. Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve 90+ leading health systems across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you. Apply now to join our growing team. ABOUT THE ROLE We're looking for a Senior Software Engineer to design and build the systems that power our automations platform. You'll take ownership of major components driving the processing of automated workflows, and work closely with DevOps, ML/AI, Customer Success, and UX teams. WHAT YOU'LL DO CORE INFRASTRUCTURE & WORKFLOW ORCHESTRATION - Contribute to the design and evolution of our workflow automation system, which runs across serverless and containerized environments and processes millions of tasks each month - Implement scheduling, queuing, rate limiting, and retry logic for reliable and fair resource allocation - Build components for state tracking, error handling, timeouts, and cleanup across distributed tasks - Collaborate with DevOps to enhance observability, structured logging, tracing, and deployment automation EXTERNAL INTEGRATIONS & DATA PIPELINES - Build and maintain integrations with SFTP, email, databases, spreadsheets, and REST APIs, including credential management and failure recovery - Develop and operate file processing pipelines handling high data volumes across diverse formats (PDF, Excel, CSV, JSON) - Work with healthcare data formats (HL7, X12, EDI) and collaborate with ML/AI teams on data pipelines for model training and inference - Create and maintain webhook handlers, polling services, and event-driven workflows TECHNICAL IMPACT & COLLABORATION - Take ownership of complex backend projects from design through deployment - Participate in architectural discussions, propose improvements, and help drive high reliability and maintainability standards - Contribute to reducing technical debt and improving operational efficiency - Mentor junior engineers through code reviews and technical discussions - Participate in incident response and postmortems with a focus on prevention and system resilience YOU MAY BE A FIT IF - You have 7+ years of professional software engineering experience - You have experience with distributed systems, workflow orchestration, automated systems, and event-driven pipelines at scale - You bring strong database expertise: SQL, schema design, and performance optimization - You have solid computer science fundamentals (data structures, algorithms, system design) - You have experience with large-scale data pipelines - You're able to take ownership of projects and collaborate effectively across engineering, DevOps, ML, and UX teams - You have proven experience improving reliability, performance, and maintainability in production systems - You communicate clearly, both in technical discussions and documentation WHY YOU'LL LOVE WORKING HERE - 🚀 Mission-Driven, World-Class Team — Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact - 📈 Opportunities for Growth — Strengthen your expertise through collaboration with experienced, high-performing leaders across the organization - 🏢 Flexible Hybrid Work Environment — We're remote-first, with meaningful office presence in San Francisco and New York. R&D roles follow a hybrid model, with two days per week in our San Francisco office BENEFITS & PERKS - 🏥 Healthcare Coverage — Full medical, dental, and vision insurance for you and participation for your family - 💰 401(k) with Company Match — Plenful matches 50% of your first 3% contributed - 📊 Equity — Every full-time employee shares in our success - 🌴 Unlimited PTO — Take the time you need, when you need it - 🍽️ Daily Lunch Stipend — $100/week to cover your midday meals - 💪 Wellness Stipend — $100/month to support your health and well-being - 🚇 Commuter Benefits — $100/month for SF and NYC-based employees - 👶 Parental Leave — Paid leave to support growing families