Senior Product Manager, Internal Agentic Processes
at Zipcolimited
- Seniority
- Senior
- Location
- Melbourne; Sydney
- Posted
- 5d ago
at Zipcolimited
<p><strong></strong></p> <ul> <li>Change the game for how work gets done at Zip, turning agentic AI opportunities into practical products that make a meaningful difference for our teams</li> <li class="isSelectedEnd">Bring strong product discovery and product management experience, plus a practical understanding of AI, automation and agentic technologies</li> <li class="isSelectedEnd">Work flexibly from our Sydney or Melbourne office, partnering closely with Data & AI and teams across Zip</li> </ul> <p class="isSelectedEnd"><strong>Write your story with a career at Zip</strong></p> <p class="isSelectedEnd">As Senior Product Manager, Internal Agentic Processes, you’ll help shape how Zip uses agentic AI to create smarter, simpler and more effective ways of working.</p> <p class="isSelectedEnd">Working closely with our Data & AI team and teams across the business, you’ll uncover the internal processes where agentic capabilities, including Zed, Zip’s internal AI capability, can create the greatest value.</p> <p class="isSelectedEnd">You’ll own the product problem, use case, workflow and outcome, taking opportunities from discovery and prioritisation through experimentation, implementation and adoption. Data & AI will be your key technical partner, bringing the underlying AI and engineering capability to life.</p> <p class="isSelectedEnd">This is an opportunity to help Zip build a practical understanding of what agentic AI can unlock, redesigning how work gets done rather than simply automating the way it happens today.</p> <p class="isSelectedEnd"><strong>What you’ll own</strong></p> <ul> <li class="isSelectedEnd">Identify and prioritise internal processes and workflows where agentic AI can improve effectiveness, efficiency and quality</li> <li class="isSelectedEnd">Lead product discovery with internal teams to understand their workflows, pain points, needs and opportunities</li> <li class="isSelectedEnd">Build and manage a prioritised pipeline of agentic AI opportunities, balancing business value, user impact, feasibility, risk and strategic alignment</li> <li class="isSelectedEnd">Define clear product outcomes, requirements and measures of success, using sound judgement to navigate ambiguity and make considered trade offs</li> <li class="isSelectedEnd">Partner closely with Data & AI to turn business problems and workflow opportunities into practical, scalable solutions</li> <li class="isSelectedEnd">Lead experiments and pilots that test assumptions and determine where agentic approaches should be adopted, adapted or stopped</li> <li class="isSelectedEnd">Redesign internal workflows around new capabilities, looking beyond automation to find better ways for teams to work</li> <li class="isSelectedEnd">Drive adoption by ensuring successful solutions are intuitive, useful and embedded into everyday workflows</li> <li class="isSelectedEnd">Use data, feedback and operational insights to understand impact and continuously improve delivered solutions</li> <li class="isSelectedEnd">Capture reusable product patterns and learnings that help successful agentic use cases scale across Zip</li> <li class="isSelectedEnd">Partner with Risk, Security and other stakeholders to ensure responsible AI practices and appropriate controls are embedded from the outset</li> </ul> <p class="isSelectedEnd"><strong>What you’ll bring to the team</strong></p> <ul> <li class="isSelectedEnd">Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow.</li> <li class="isSelectedEnd">So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:</li> <li class="isSelectedEnd">Strong product management experience, with the ability to take complex opportunities from an ambiguous problem through discovery, delivery and continuous improvement</li> <li class="isSelectedEnd">Strong product discovery skills and an ability to understand complex workflows, uncover underlying problems and translate them into clear product opportunities</li> <li class="isSelectedEnd">A practical understanding of AI, automation and agentic technologies, with the judgement to recognise where they can create meaningful business value</li> <li class="isSelectedEnd">Experience partnering with Data, AI, Engineering or other technical teams to turn business problems into scalable product solutions</li> <li class="isSelectedEnd">Strong systems and process thinking, with an ability to connect the dots across people, processes, data and technology</li> <li class="isSelectedEnd">Experience using experimentation, data and qualitative insights to prioritise opportunities and make effective product decisions</li> <li class="isSelectedEnd">Strong communication and stakeholder influencing skills, with the ability to navigate competing priorities and bring people with you through change</li> <li class="isSelectedEnd">Commercial and operational judgement, balancing business value, user experience, scalability, delivery complexity and risk</li> <li class="isSelectedEnd">A mindset that embraces AI and new tools to adapt, learn and grow.</li> <li class="isSelectedEnd">An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.</li> <li>Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.</li> </ul> <p><strong>What you’ll get in return</strong></p> <p>As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster. </p> <p>Zip is a place w