About the Role We are looking for an experienced Senior Product Designer to join our team and help shape intuitive, engaging, and customer-centric mobile experiences. This role is ideal for someone who thrives across both discovery and delivery, partnering closely with Product teams to deeply understand customer problems and translate them into simple, effective, and impactful design solutions. You will play a key role in designing and optimising customer-facing mobile applications, working collaboratively with Product Managers, Product Owners, developers, and fellow designers to deliver high-quality experiences that balance customer needs, business goals, and technical constraints. Key Responsibilities Partner with Product Managers and Product Owners to co-own the discovery process, identifying customer problems, business objectives, and opportunities for improvement. Conduct and leverage user research, usability testing, journey mapping, problem framing, and insight reviews to inform design decisions. Translate customer insights, product requirements, and business priorities into clear, simple, and effective design solutions. Design end-to-end mobile experiences, from initial concepts through to delivery, including user flows, wireframes, prototypes, and high-fidelity designs. Create intuitive, accessible, and engaging experiences using existing design systems, whilst identifying opportunities for improvement or evolution where required. Simplify complex customer journeys and optimise existing features in line with customer needs, product goals, and delivery constraints. Collaborate closely with cross-functional teams, including Product, Engineering, and Design, to shape requirements, align on solutions, and ensure smooth delivery. Communicate design rationale, customer insights, and recommendations clearly to stakeholders at all levels. Maintain excellent organisation within Figma, ensuring strong file hygiene, consistent naming conventions, version control, component usage, and up-to-date design assets. Contribute positively to the wider design community by sharing knowledge, seeking feedback, and helping foster a strong design culture. Requirements Essential Significant experience as a Senior Product Designer, UX/UI Designer, or similar role. Proven experience designing customer-facing mobile applications. Strong understanding of the end-to-end product design process across discovery and delivery. Experience conducting and applying user research methods, including usability testing and journey mapping. Excellent UI, interaction, and visual design capabilities. Demonstrable experience creating user flows, wireframes, prototypes, and high-fidelity designs. Strong knowledge of accessibility principles and designing for inclusive experiences. Experience working with established design systems. Ability to balance customer needs, business priorities, and technical considerations. Strong stakeholder management and communication skills. Highly proficient in Figma with excellent organisational practices. Desirable Experience within travel, banking, fintech, or other complex, customer-centric digital environments. Familiarity with native iOS and Android design patterns and platform guidelines. Experience working within agile, cross-functional product teams. What We're Looking For We're seeking a collaborative and customer-focused designer who is passionate about solving real customer problems. You'll be equally comfortable facilitating discovery sessions, presenting design rationale to senior stakeholders, and partnering with engineers to ensure high-quality implementation. You will bring curiosity, creativity, and pragmatism to your work, with a strong appreciation for balancing exceptional user experiences with business objectives and delivery realities. If you enjoy working in fast-paced environments and designing products that make a meaningful difference to customers, we'd love to hear from you. Benefits We offer Competitive Rates Flexible working arrangements Opportunities for professional development and career advancement within a global company A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued The chance to work on cutting-edge projects that are transforming the industry Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics-free environment. Our culture reflects our lean and self-organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication. Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.