Parloa develops AI-powered customer service agents that automate enterprise contact center interactions across voice and digital channels.
<h2><strong>About Parloa</strong></h2> <p>Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience; one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like <a href="http://booking.com">Booking.com</a>, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.</p> <h2><strong>About the role:</strong></h2> <p data-start="176" data-end="554">As a <strong>(</strong><strong data-start="203" data-end="241">Senior) Partner Solution Engineer - SAP</strong>, you will play a key role in enabling Parloa’s partner ecosystem to successfully position, sell, and implement our conversational AI platform. You’ll work closely with strategic and emerging partners, guiding them through the technical journey from discovery and solution design to validation and deal support.</p> <p data-start="556" data-end="764">This is your opportunity to scale impact through others: equipping partners to confidently build, demo, and deliver AI-driven customer experiences while directly influencing pipeline growth and deal success.</p> <h2><strong>Areas of ownership:</strong></h2> <ul> <li data-start="798" data-end="970"><strong data-start="798" data-end="831">Partner Technical Enablement:</strong> Enable partners to effectively position and deliver Parloa solutions by coaching them on discovery, demos, solution design, and scoping.</li> <li data-start="972" data-end="1154"><strong data-start="972" data-end="1014">Technical Sales Support (Partner-led):</strong> Support partner-led and co-sell opportunities by leading technical discovery, solutioning, and validation throughout the pre-sales cycle.</li> <li data-start="1156" data-end="1309"><strong data-start="1156" data-end="1191">Solution Design & Architecture:</strong> Guide partners in designing scalable, enterprise-ready solutions aligned with customer needs and business outcomes.</li> <li data-start="1311" data-end="1502"><strong data-start="1311" data-end="1332">Partner Advisory:</strong> Act as a trusted technical advisor to partners, translating Parloa’s platform capabilities into clear business value for both technical and non-technical stakeholders.</li> <li data-start="1504" data-end="1677"><strong data-start="1504" data-end="1532">Ecosystem Collaboration:</strong> Work closely with Sales, Partnerships, Product, and Customer teams to drive successful partner engagements and aligned go-to-market execution.</li> <li data-start="1679" data-end="1841"><strong data-start="1679" data-end="1707">Product & Feedback Loop:</strong> Represent partner and customer insights to Product and Engineering, contributing to roadmap discussions and continuous improvement.</li> </ul> <h2><strong>Who you are:</strong></h2> <ul> <li data-section-id="1tam305" data-start="1867" data-end="2000">5+ years of experience as a Solution Engineer or in a similar customer-facing technical role within SaaS or enterprise technology</li> <li>3+ years of experience with SAP ecosystems (e.g., SAP CX, SAP BTP, or SAP Service Cloud) and integrations within SAP-centric enterprise environments</li> <li data-section-id="1c7usne" data-start="2001" data-end="2107">Strong technical foundation across APIs, cloud environments, integrations, and enterprise architecture</li> <li data-section-id="1tvyqgs" data-start="2108" data-end="2218">Experience supporting complex, multi-stakeholder sales cycles, ideally in partner or indirect sales models</li> <li data-section-id="xcf5kd" data-start="2219" data-end="2301">Ability to translate technical concepts into clear business value and outcomes</li> <li data-section-id="uhyd7t" data-start="2302" data-end="2416">Excellent communication and presentation skills, with confidence in both technical and executive conversations</li> <li data-section-id="5h4mbc" data-start="2417" data-end="2507">Strong coaching and enablement mindset, with the ability to guide partners effectively</li> <li data-section-id="1m267ve" data-start="2508" data-end="2619">Structured and solution-oriented approach, with the ability to navigate ambiguity and multiple stakeholders</li> <li data-section-id="1bdg822" data-start="2620" data-end="2702">Technical curiosity and interest in AI-driven products and customer experience</li> <li data-section-id="1x8quuk" data-start="2297" data-end="2355">Native or bilingual in German and English</li> </ul> <h2><strong>Our Recruiting Process:</strong></h2> <p>Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser</p> <h2><strong>Why Parloa?</strong></h2> <p>We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.</p> <p>At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.</p> <p>We’ve grown beyond the earliest startup phase, but we’ve kept