Bland is a voice AI platform that deploys production-grade AI agents across phone, SMS, and chat.
About Bland At Bland.com http://Bland.com, our goal is to empower enterprises to make AI-phone agents at scale. Based out of San Francisco, we're a quickly growing team striving to change the way customers interact with businesses. We've raised $100 million from Silicon Valley's finest; including Emergence Capital, Scale Venture Partners, YC, the founders of Twilio, Affirm, ElevenLabs, and many more. About the Role As a Senior Infrastructure Engineer at Bland, you'll help us to build the backbone that enables millions of AI-powered phone conversations. You're not just keeping servers running, you're architecting distributed systems that handle real-time voice processing, scale ML inference, and integrate with enterprise telephony infrastructure. Your work directly determines whether our platform can handle business-defining call volumes for our customers, or leaves them with dead air. What You'll Do - Contribute to the designing of scalable architecture: Build distributed systems using Kubernetes that handle high-volume, real-time voice processing with strict latency and reliability requirements. - Build and Support ML infrastructure: Create and optimize the infrastructure supporting our AI models, from training pipelines to real-time inference serving across multiple regions. - Integrate with telephony: Maintain robust connections between our platform and complex enterprise phone systems, SIP trunks, and VoIP infrastructure. - Recognize Flaws, Control for them: We’re building a new type of architecture that takes something from Column A, and Column B. We’re never going to get it perfect, so you’ll be helping us keep a look out for what we need to solve. - Ensure reliability: Implement monitoring, alerting, and incident response systems that keep our platform running 24/7 with enterprise-grade uptime. - Scale with growth: Anticipate and solve scaling challenges before they become problems—our call volume grows exponentially and infrastructure needs to stay ahead. - Security and compliance: Implement security best practices and compliance requirements for enterprise customers in regulated industries. Interesting Problems to Own - Old-Meets-New: Telephone calls have been around for awhile. Now, with an explosion in modern technologies, comes interesting new ways to wrangle old-school protocols and techniques. You’ll have the space to be creative and really own a new emergent type of architecture. - Sizable Call Volumes requires new approaches: Understand and deeply invest in ensuring that we match any amount of customer’s customers call volume! We need unique solutions, that you’ll help us discover along the way. - Streaming Architectures: On top of building to support our APIs, you’ll also be building to helping maintain the reliability, failover, and scaling of our important stream-based traffic. What Makes You a Great Fit - Infrastructure expertise: 5+ years building and scaling distributed systems, with deep knowledge of cloud infrastructure (AWS/GCP preferred). - You “get” the fundamentals, and beyond: For example, you can casually tell someone how TLS works beyond buzzwords, do a quick sketch of how different load balancing strategies work, or even tell us the obscure thing you fell asleep reading about last night. There isn’t a blank stare, there’s an excitement to share. - Real-time systems experience: You've built systems that handle high-throughput, low-latency workloads, streaming, real-time processing, or similar. - Startup mentality: You've worked at fast-growing companies where you wear multiple hats and solve problems as they come up. - You’re opinionated, but you’re not alienating: You accept that opinions drive progress, but you don’t intend to break into alienating discussions at the risk of not finding compromises for our customers. - You’re familiar with some tools/components like: Cloudflare, HAProxy, Go, TypeScript, Datadog, Terraform, Docker, Kubernetes, Nvidia Hardware (nvlink for example), and anything in between. Bonus Points If You Have - Experience with telephony systems (SIP, VOIP, WebRTC.) - Background in ML infrastructure, model serving, or GPU computing. - Experience with real-time audio/video processing. Benefits and Pay: - Healthcare, dental, vision, all the good stuff - Meaningful equity in a fast-growing company - Every tool you need to succeed - Beautiful office in Levi's Plaza, SF with rooftop views If you don't have the perfect experience that is fine! We're a bunch of drop-outs and hackers. Working at a start-up is really hard. We work a lot and we figure things out on the fly. Compensation Range: $120,000-$200,000