Unwrap provides an AI-powered customer intelligence platform that automatically analyzes unstructured text and customer feedback to surface product and customer insights for enterprise customers.
Do you love to build? Are you one of the most ambitious people you know? If so, you'll be right at home at Unwrap. We are seeking a senior software engineer who has a specific interest in working across the tech stack on both frontend, backend, and data pipelines. Our tech stack is built in TypeScript, our backend is a GraphQl / node based service, and our frontend runs on React. You’ll own and deliver major customer-facing components end-to-end. This includes understanding customer needs, helping compile sprint requirements, and ultimately shipping core product features. You’ll get exposure to all aspects of the company, from sales to marketing to customer success, but you’d focus primarily on designing and building user-facing tools. Our strong preference is for this person to be in-person, as most of the team is in beautiful Santa Barbara, CA. Our office is downtown, walking distance to great restaurants, coffee shops, and the beach. Who We Are Unwrap.ai http://Unwrap.ai is on a mission to fill the world with products people love. We’re helping companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively. We ingest feedback from thousands of sources (support channels, surveys, social), and use state-of-the-art NLP technology to extract actionable insights for customers across software, hardware, and retail sectors. We’re currently a team of 30, based in Santa Barbara, and growing quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs. Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai http://Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to better connect users and builders, so builders can fill the world with products people love. Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application. What You Bring - Bachelors degree or equivalent in Computer Science or similar field - You have 4+ years experience as a software engineer - You are first and foremost a builder and are excited about the idea of spending 80%+ of your time actively developing software. - You have hands-on experience working on frontend and backend software systems. - You pride yourself on developing high quality products that solve real customer problems. - You own what you build and take pride in shipping robust high quality software. - You're not afraid of ambiguous product requirements. - You're comfortable meeting with customers. - You've demonstrated significant impact for your team and your organization. What You Get - Ground floor impact at a Series A startup with tremendous latitude over technical strategy and approach - Significant, potentially life-changing equity - Ability to rapidly advance your career alongside company growth - Collaborate with experienced teammates, entrepreneurs, and advisors - Work directly with enterprise customers to ideate and develop solutions