Parloa develops AI-powered customer service agents that automate enterprise contact center interactions across voice and digital channels.
<h2><strong>About Parloa</strong></h2> <p>Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like <a href="http://booking.com">Booking.com</a>, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.</p> <h2><strong>About the role:</strong></h2> <p>As a <strong>Senior Software Engineer,</strong> you will work on a marketplace of tools and integrations which Parloa's agents leverage via MCP. Managed access to business systems dramatically increases their value while controlling for security and risk. You haven't worked with our stack? That's fine! We would love to get in touch as long as you are open to learn and code in Typescript.</p> <p> </p> <h2><strong>Areas of ownership:</strong></h2> <ul> <li>Design, build, and maintain secure and scalable backend services</li> <li>Optimize system performance for low latency, high throughput, and reliability</li> <li>Collaborate across teams to integrate machine learning components into production systems</li> <li>Lead technical initiatives - design, planning, implementation, and maintenance (3-9 months horizon)</li> <li>Drive initiatives to improve operational excellence</li> <li>Contribute to the evolution of our architecture and engineering culture</li> <li>Set cultural standards for <strong>fearless iteration</strong>, <strong>bias for action</strong>, and <strong>pragmatic perfectionism</strong>—design for tomorrow, build for today.</li> </ul> <h3><strong>OUR TECH STACK:</strong></h3> <p>TypeScript, Node.js, React, Python, FastAPI, Kubernetes, MongoDB, Azure, Kafka, NATS </p> <h2><strong>Who you are:</strong></h2> <ul> <li>7+ years of experience as a software engineer</li> <li>Experience in Typescript, Node (ideally NestJS); or experience with comparable frameworks in other languages, and a willingness to learn and code in Typescript</li> <li>Experience with developing and maintaining highly scalable and reliable microservices</li> <li>Deep understanding of distributed systems, event-driven architectures, and APIs</li> <li>Experience with cloud-native infrastructure (e.g., Kubernetes, GCP/AWS)</li> <li>A bias for action, strong ownership, and a passion for clean, pragmatic code</li> <li>Experience in leading technical projects (3-9 months horizon)</li> <li>Strong spoken and written communication skills in English</li> <li>Curiosity and openness to work with AI-assisted coding tools</li> <li>Thrives in ambiguous, high-stakes environments with a strong sense of urgency.</li> <li>Embodies <strong>Parloa’s ambition</strong>: to build Europe’s leading engineering culture and a <strong>world-class AI platform</strong>.</li> <li>Motivated by making the <strong>impossible possible</strong> and building something iconic.</li> </ul> <p> </p> <h2><strong>Our engineering values:</strong></h2> <p>At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:</p> <ul> <li><strong>Earn Trust</strong> – act with transparency and reliability.</li> <li><strong>Obsess Over Customers</strong> – always start with the customer problem.</li> <li><strong>Think Big</strong> – set bold goals and pursue them fearlessly.</li> <li><strong>Have Integrity</strong> – do the right thing, especially when it’s hard.</li> <li><strong>Disagree & Commit</strong> – debate with candor, align fast, and deliver.</li> <li><strong>Own It</strong> – take full responsibility for outcomes, not just tasks.</li> <li><strong>Dive Deep</strong> – master the details without losing sight of the big picture.</li> <li><strong>Bias for Action</strong> – move fast, decide quickly, iterate fearlessly.</li> <li><strong>Deliver Value</strong> – measure success by customer and business impact.</li> <li><strong>Insist on the Highest Standards</strong> – raise the bar continuously.</li> <li><strong>Go the Extra Mile</strong> – make the impossible possible.</li> <li><strong>Hire & Elevate the Best</strong> – raise the bar with every hire</li> </ul> <p> </p> <h2><strong>Our recruiting process:</strong></h2> <p> </p> <p>Recruiter Call → Technical Peer Interview → 360° Tech Interview Loop → Bar Raiser</p> <p> </p> <h2><strong>Why Parloa?</strong></h2> <p> </p> <p>We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.</p> <p>At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.</p> <p>We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.</p> <p>Backed by leading global investors like General Catalyst, EQT Ventures, and Altime