Salesforce and IT Infrastructure Administrator

About this role

<div class="content-intro"><h2><strong>The Company</strong></h2> <p>CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping <strong>AI agents</strong> for content, media, and sales into the workflows of the Fortune 100 every week.</p> <div style="background-color: #1a2a6c; border-radius: 6px; margin: 16px 0; padding: 4px 0; overflow: hidden;">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <table cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width: 25%; padding: 16px 8px; vertical-align: top;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <div style="font-size: 20px; font-weight: bold; color: #ffffff;">2,200+</div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <div style="font-size: 12px; color: #b0b8d8; margin-top: 4px;">Customers</div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td> <td style="width: 25%; padding: 16px 8px; vertical-align: top;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <div style="font-size: 20px; font-weight: bold; color: #ffffff;">10 of Top 12</div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <div style="font-size: 12px; color: #b0b8d8; margin-top: 4px;">CPG Companies</div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td> <td style="width: 25%; padding: 16px 8px; vertical-align: top;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <div style="font-size: 20px; font-weight: bold; color: #ffffff;">900+</div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <div style="font-size: 12px; color: #b0b8d8; margin-top: 4px;">Retailers Connected</div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td> <td style="width: 25%; padding: 16px 8px; vertical-align: top;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <div style="font-size: 20px; font-weight: bold; color: #ffffff;">$200M+</div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <div style="font-size: 12px; color: #b0b8d8; margin-top: 4px;">Raised</div> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td> </tr> </tbody> </table> </div> <p>Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO.</p></div><p><strong>The Role:</strong></p> <p>We are seeking a highly motivated, forward-thinking, and versatile <strong>SaaS &amp; Systems Platform Administrator</strong> to own the day-to-day administration, security, configuration, and continuous improvement of our internal technology ecosystem. In this dual-capacity role, you will act as our primary <strong>Salesforce, Revenue Tech, &amp; AI Systems Administrator</strong> while managing our broader corporate IT infrastructure, identity systems, and integrated business tooling.</p> <p>The ideal candidate bridges the gap between deep Salesforce functional configuration, complex quote-to-cash business logic, Revenue Intelligence (Gong/ZoomInfo), and traditional system engineering. You will ensure data flow is seamless, automated sales agents are optimized, platform integrations are healthy, and our global workforce is securely equipped.</p> <p>&nbsp;</p> <p><strong>What You'll Do:</strong></p> <h3><strong>Salesforce (SFDC), Revenue, &amp; AI Administration (60%)</strong></h3> <ul> <li><strong>CPQ &amp; Commissions Management:</strong> Manage and maintain the Salesforce CPQ architecture (product bundles, price rules, advanced approvals) and oversee the data accuracy of Salesforce Incentive Compensation Management (Commissions / Spiff).</li> <li><strong>Revenue Intelligence &amp; Data GTM Integration:</strong> Serve as the primary technical administrator for <strong>Gong</strong> and <strong>ZoomInfo</strong>. Manage user seat provisioning, telephony/email integration tracking, data enrichment flows, and troubleshooting API sync errors between these platforms and Salesforce.</li> <li><strong>Agentforce &amp; AI Governance:</strong> Build, deploy, and continuously optimize autonomous AI agents using <strong>Agentforce</strong>. Configure topics, actions, guardrails, and natural language instructions to ensure AI agents successfully support internal teams and external customers.</li> <li><strong>Configuration &amp; Automation:</strong> Build and maintain scalable solutions utilizing Salesforce Core (Sales &amp; Service Clouds) using advanced Flows, validation rules, custom objects, and page layouts.</li> <li><strong>Security &amp; Governance:</strong> Own the Salesforce security model, ensuring that human users, integrated SaaS tools (ZoomInfo/Gong), and Agentforce AI agents operate strictly within designated profiles, permission sets, and data sharing rules to maintain compliance (ITGC/SOX).</li> </ul> <h3><strong>Systems &amp; IT Infrastructure Administration (40%)</strong></h3> <ul> <li><strong>Enterprise Identity &amp; Lifecycle Management:</strong> Manage corporate identity providers (e.g., Okta, Microsoft Entra ID) to provision single sign-on (SSO) and automated lifecycle provisioning across all tech stacks, including specialized RevOps tooling.</li> <li><strong>Company-Wide SaaS &amp; License Management:</strong> Oversee configuration, auditing, compliance, and seat provisioning for organization-wide platforms, including <strong>Google Workspace</strong>, GenAI productivity layers (<strong>Claude</strong>), and core <strong>HRIS systems</strong> (e.g., Hibob, Workday, Rippling, BambooHR).</li> <li><strong>SaaS Fleet Management:</strong> Act as the primary tier-3 administrator for core business systems (e.g., Slack, Zoom, Jira, and MDM platforms like Microsoft Intune or Jamf).</li> <li><strong>System Uptime &amp;