THE ROLE: At Mach9, QA Survey Technicians are the domain experts who ensure our platform works the way real surveyors and engineers expect it to. You'll work directly with product and engineering to validate feature extraction accuracy, stress-test new workflows against real-world datasets, and make sure what we ship reflects how the industry actually works. This role is ideal for someone with hands-on surveying or CAD experience who wants to shape software the whole industry will use -- and can tell us clearly when it's wrong. You'll sit at the intersection of product, engineering, and marketing -- catching what engineers miss, providing structured feedback, and helping us demonstrate our capabilities to customers in plain, credible language. WHERE YOU WILL MAKE AN IMPACT: - QA new features against real-world LiDAR and mobile mapping datasets - Identify extraction errors, edge cases, and workflow friction before they reach customers - Provide structured, specific feedback to engineering and product teams - Create screen recordings and narrated walkthroughs for tutorials, marketing, and demos - Build repeatable QA checklists and testing workflows - Act as the in-house authority on how surveyors and engineers actually work WHAT YOU BRING: - Hands-on experience with surveying, drafting, or CAD (AutoCAD, Civil 3D, MicroStation, or similar) - Expert knowledge of feature extraction, geometry, and infrastructure workflows - Sharp eye for detail -- you notice when a curb line is off or a classification is wrong - Comfort explaining technical workflows - Able to work onsite in San Francisco ABOUT MACH9 Mach9 is transforming civil infrastructure design with AI-powered geospatial tools. Our platform https://www.geoweeknews.com/news/mach9-continues-to-accelerate-mapping-workflows-with-expansion-of-digital-surveyor-capabilities accelerates the creation of engineering deliverables from raw data, cutting manual drafting time by 96×. Trusted by global leaders in engineering and construction, we’re backed by https://techcrunch.com/2024/11/14/mach9-is-equipping-infrastructure-operators-with-better-information/Y Combinator, Quiet Capital, and top founders and executives from Cruise, Autodesk, Adobe, and DoorDash. We believe the needs of a startup benefit from an in-person culture. The team works out of our office in SoMa, with the flexibility to work from home when needed.