Pylon is a B2B post-sales support platform that centralizes account data and analytics, managing, prioritizing and routing customer conversations across Slack and other channels with ticketing and chatbots.
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/. What you'll do - Own a product area end-to-end - with real business stakes - Deeply live and breathe a single customer persona. Do whatever it takes to serve that one type of customer - Drive a business outcome ($XX ARR or XX enterprise customers). Sub-OKRs around usage are fine but not your main OKR - Span PDE to GTM - work closely with engineering and design to ship, while working with PMM and AEs on positioning and pain points - Talk to customers every day - Argue with us 😊 We resolve decisions by voicing opinions and working through them. Translate the arguments into a conclusion and ship Requirements - Located in (or will relocate to) San Francisco and excited about working in-person - Very organized and hard working and fast - At least a few years of experience Our perks 🏥 Fully covered medical, dental, and vision insurance for employees 🏦 401(k) retirement plan 🚆 Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite 🍽 Lunch, dinner, and snacks at the office 🏋️ Fitness stipend More about Pylon Funding: Series B led by a16z and BCV ($51M total raised) Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas Team: Currently 90 and growing!