Product Manager (Collections)

About this role

We are looking for a Product Manager to lead the development and optimization of collections products, systems, and customer engagement strategies across the loan lifecycle. Key Responsibilities - Own the product strategy, roadmap, and delivery for collections solutions. - Improve collection, recovery, cure, and agent productivity metrics. - Develop collection workflows, customer contact strategies, and agent tools. - Manage integrations between collection CRM, telephony systems/dialers, loan management platforms, payment systems, and data platforms. - Collaborate with Collections, Risk, Operations, Analytics, Engineering, and Compliance teams. - Define product requirements, user journeys, processes, and success metrics. - Lead testing, implementation, rollout, and continuous product improvement. - Ensure compliance with internal policies, regulatory requirements, and responsible-collection practices. Requirements - 3+ years of product management experience, preferably in fintech, lending, banking, or collections. - Strong understanding of the loan collections lifecycle and delinquency management. - Experience with collection CRM platforms, telephony systems/dialers, and integrating both solutions. - Understanding of APIs, data flows, system integrations, and Agile product development. - Strong analytical, communication, problem-solving, and stakeholder-management skills. - Ability to translate business and operational needs into clear product requirements. Nice to Have - Experience working with secured lending products. - Experience in digital lending, consumer finance, or microfinance. - Knowledge of omnichannel collections, including voice, SMS, WhatsApp, email, and push notifications. - Experience with SQL, decisioning platforms, workflow automation, or speech analytics. Key Success Metrics - Improved cure, recovery, and kept-promise rates. - Reduced roll rates and collection costs. - Increased contact, conversion, and agent productivity rates. - Reliable performance of CRM, telephony, and system integrations. - Successful delivery of the collections product roadmap. Benefits Competitive salary aligned with the fintech market Exposure to senior leadership and cross-functional teams Clear growth path into senior roles within 12–18 months Opportunity to work on products impacting thousands of users Collaborative, high-performance team environment

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