<div class="content-intro"><h3><strong>About Engine<br></strong></h3> <p>At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.</p> <p>To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel.</p> <p>More than 30,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience.</p> <p>Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work.</p></div><p>As Principal Systems Architect for GTM & Business Systems at Engine, you'll own the end-to-end architecture of the platforms that power how we go to market: Salesforce (Sales Cloud, Service Cloud, Data Cloud), Tray.io, Outreach, Slack, ZoomInfo, AWS Connect, that let these systems talk to each other, to our product, and to our engineering stack.</p> <p>You're not maintaining someone else's setup. You're designing the blueprint, shipping production-grade automation, and setting the technical standard for how GTM systems and the multi-agent architecture that operates on them run at scale.</p> <p>This is a senior individual contributor role. You architect, you build, and you ship. You partner directly with Sales, Marketing, RevOps, Product, and Engineering to translate ambiguous business problems into durable, metadata-driven systems that scale faster than headcount with Claude-powered agents and agent-to-agent orchestration as a first-class output, not a bolt-on.</p> <h2>What You'll Own</h2> <p><strong>Salesforce Platform Architecture.</strong> Own the end-to-end design of Engine's Salesforce stack — Sales Cloud, Service Cloud, Data Cloud, and Experience Cloud. Architect declarative-first, metadata-driven solutions (Flow, Permission Sets, TriggerAction patterns) that minimize technical debt and maximize admin velocity. Set the standard for governor limits, bulkification, sharing, and security — including the API and permission surfaces that MCP servers expose to Claude-powered agents.</p> <p><strong>Tray.io Orchestration & Integration Layer.</strong> Architect the middleware fabric that connects Salesforce to Outreach, ZoomInfo, Snowflake, Customer.io, AWS Connect, NetSuite, and dozens of GTM tools — and increasingly, to the agents that operate across them. Own workflow design, error handling, idempotency, retries, and observability. Make the call on when to use Tray vs. native Salesforce automation vs. Apex vs. event-driven patterns through Kafka vs. Claude-orchestrated agent flows.</p> <p><strong>Sales Engagement & Outreach Architecture.</strong> Own the technical architecture of Outreach — sequences, triggers, mappings, ZoomInfo enrichment, and the bi-directional sync with Salesforce. Design the signal layer and Claude-driven prioritization that powers AE/AM workflows, lead routing, and the ranked actions that show up in the Cockpit every morning.</p> <p><strong>Engineering & Product Interface.</strong> Serve as the technical translator between Business Systems and Engineering. Partner with Product and Engineering on event streams (Kafka, webhooks), shared data contracts, Snowflake pipelines, MCP endpoints, and the customer-facing surfaces that touch Salesforce (Help Center, EVA chat/voice, Atlas). Own the integration patterns that let GTM systems — and the agents that operate on them — consume product data without becoming a bottleneck.</p> <p><strong>Slack as the GTM Control Plane.</strong> Architect Slack as the operational surface for GTM — automated pulse reports, deal alerts, approval workflows, case routing, incident response, and Claude-powered agents that GTM teams can query in-channel and hand off to specialized agents downstream. Build Slack-native experiences (Block Kit, slash commands, modals, agent invocations) that move work out of inboxes and into the channels where decisions actually happen.</p> <p><strong>Sprint Execution & Communication.</strong> Manage your own backlog, prioritize with GTM and RevOps leadership, and ship on a two-week cadence. Communicate async-first. Surface blockers and design trade-offs before they become fires.</p> <h2>What You'll Bring</h2> <h3>Technical Depth</h3> <ul> <li>8+ years architecting Salesforce at scale — Sales Cloud, Service Cloud, Flow, Apex, LWC, Experience Cloud, and Data Cloud. You've designed for governor limits, multi-cloud sharing, and complex sObject models, not just configured out of the box.</li> <li>Deep, hands-on experience with Tray.io (or equivalent: Workato, Mulesoft, n8n) — workflow design patterns, error handling, callable workflows, and high-volume orchestration across millions of records.</li> <li>Production experience with Outreach architecture — triggers, sequences, plugins, ZoomInfo enrichment, and Salesforce sync.</li> <li>Strong working knowledge of Slack as a platform — Block Kit, slash commands, event subscriptions, and Slack-native workflow design.</li> <li><strong>Hands-on experience building on Claude (or an equivalent frontier LLM) in production</strong> — model selection, prompt design, tool use, evals, prompt caching, structured outputs, and the cost/latency tradeoffs that come with running agents at scal