Whoop is a fitness and health tracking wearable company that combines hardware and subscription services.
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is hiring an NPI Quality Engineer, Accessories to help ensure that new accessory products meet WHOOP quality standards, regulatory requirements, and member expectations from concept through launch. In this role, you will partner closely with Accessories & Apparel, Mechanical Engineering, Supply Chain & Operations, Deployment, Global Support Services, and Quality teams to drive quality planning, risk management, validation readiness, root cause analysis, and continuous improvement across the accessory product lifecycle. RESPONSIBILITIES: - Own the end-to-end NPI quality operating model for accessory programs, ensuring consistent phase-based deliverables, gate criteria, and launch readiness standards - Lead product and process risk management activities, including risk assessments, DFMEA, validation planning, and mitigation strategies to proactively identify and reduce quality risks - Partner with cross-functional stakeholders across Accessories & Apparel, Hardware Engineering, Supply Chain, Deployment, Global Support Services, and Quality to define and deliver accessory quality requirements - Drive root cause analysis and corrective and preventive actions for high-impact quality issues, using data-driven quality tools to prevent recurrence - Review quality control plans and partner with Supplier Quality Engineering and manufacturing teams to support implementation for accessory products - Develop data-driven insights, dashboards, and program reporting to guide quality decisions, track readiness, and support sustaining product quality activities QUALIFICATIONS: - Bachelor’s degree in Engineering, Mechanical Engineering, Materials Science, or a related technical field - 3–5+ years of experience in product quality, NPI quality, supplier quality, or product development quality, preferably within consumer electronics, wearable technology, wellness/fitness, medical device, or high-tech industries - Experience supporting quality activities across NPI or product development cycles, including validation planning, launch readiness, and sustaining quality support - Technical knowledge of accessory materials, components, and manufacturing processes, such as soft goods, metals, plastics, or wearable electronics components - Experience with DFMEA, risk assessment methodologies, validation planning, quality control plans, and root cause analysis tools - Strong ability to communicate quality insights and recommendations using objective data to influence cross-functional stakeholders at multiple levels of the organization - Familiarity with ISO 9001 Quality Management System standards, statistical data analysis, Six Sigma, or ASQ Certified Quality Engineer practices preferred - Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $120,000 - $160,000 Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.