Apiphani is an AI-native platform and managed services provider that uses proprietary automation technology to keep enterprises’ mission-critical applications resilient, secure, and highly performant.
<div class="content-intro"><p><strong>Apiphani </strong>is a technology-enabled managed services company dedicated to redefining what it means to support mission-critical enterprise workloads. We’re a small but rapidly growing company, which means there’s lots of room for growth and learning opportunities abound! </p> <p><strong>Apiphani </strong>is dedicated to creating a diverse and inclusive work environment for all as a fundamental component of our business. Diversity and inclusion are the bedrock of creativity and innovation. Without diversity of experience and thought, we would fail to progress as a company and as a team. <strong>Apiphani</strong> strives to foster an environment of belonging, where every employee feels respected, valued, and empowered. We embrace the unique experiences, perspective, and cultural background, which only <u>you</u> can bring to the table. </p></div><p> </p> <p><strong>This is an on-site position in the Netherlands</strong></p> <p> </p> <p>The Junior IT Support Engineer is responsible for providing first-line and second-line IT support for global end-user devices and network systems. The role ensures stable, secure, and efficient IT operations by resolving incidents, supporting infrastructure, and contributing to continuous improvement of IT services.</p> <p> </p> <ol> <li><strong> Primary Responsibilities</strong></li> </ol> <ul> <li>Provide timely and effective IT support to end users across multiple locations</li> <li>Manage and resolve incidents, ensuring accurate documentation and escalation where required</li> <li>Support the deployment, configuration, and maintenance of endpoint devices and IT infrastructure</li> <li>Maintain and support core IT systems, networks, and security solutions</li> <li>Contribute to IT service improvements and infrastructure optimization</li> <li>Ensure adherence to IT processes, procedures, and security standards</li> <li>Collaborate with internal teams and external partners to ensure service continuity</li> </ul> <ol> <li><strong> Specific Tasks</strong></li> </ol> <ul> <li>Respond to support queues and document incidents in line with ITIL processes</li> <li>Troubleshoot hardware, software, and network-related issues and provide effective solutions</li> <li>Escalate unresolved issues to senior IT teams and external vendors where necessary</li> <li>Configure, image, and deploy laptops and desktops</li> <li>Administer Active Directory (user management, security groups, login scripts)</li> <li>Support Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive)</li> <li>Manage endpoint devices using tools such as Intune and SCCM</li> <li>Support remote management and collaboration tools (e.g., Microsoft Teams)</li> <li>Maintain and support infrastructure systems (VMware, storage systems, backups, firewalls)</li> <li>Perform system updates, firmware upgrades, and change management activities</li> <li>Support cloud environments (Azure and AWS) and identity solutions (SSO, Azure AD, SAML)</li> <li>Assist in maintaining LAN/WAN infrastructure and network equipment</li> <li>Monitor and maintain IT asset inventory and documentation</li> <li>Collaborate with senior IT engineers on system improvements and projects</li> <li>Ensure compliance with security policies, including VPN and Zero Trust access principles</li> </ul> <ol> <li><strong> Competences</strong></li> </ol> <p><strong>Education</strong></p> <ul> <li>College diploma in IT or related field, or equivalent work experience</li> </ul> <p><strong>Additional Training</strong></p> <ul> <li>Certifications such as A+, MCP, Network+, or CCNA are considered a plus</li> </ul> <p><strong>Experience</strong></p> <ul> <li>2+ years of experience in IT support within a multi-site or global environment</li> <li>Experience with Microsoft 365, including Teams, Azure Active Directory, and EMS</li> <li>Experience with endpoint management tools such as Intune and SCCM</li> <li>Experience with Active Directory and identity management systems</li> <li>Basic knowledge of networking concepts (LAN/WAN)</li> <li>Experience with Windows Server environments</li> <li>Familiarity with cloud platforms (Azure and/or AWS)</li> <li>Experience working within ITIL frameworks</li> </ul> <p><strong>Personal Skills</strong></p> <ul> <li>Strong problem-solving and analytical skills</li> <li>Customer-oriented mindset with a focus on service quality</li> <li>Good communication skills (verbal and written)</li> <li>Ability to manage multiple tasks and prioritize effectively</li> <li>Structured and process-oriented working style</li> <li>Team player with the ability to collaborate across functions</li> <li>Self-motivated with attention to detail</li> <li>Ability to work independently and take ownership</li> <li>Flexibility to participate in on-call rotations and work outside standard hours</li> <li>Willingness and ability to learn new technologies and continuously improve</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">Base Salary</div><div class="pay-range"><span>€40.000</span><span class="divider">—</span><span>€60.000 EUR</span></div></div></div><div class="content-conclusion"><h2>Company Benefits*</h2> <ul> <li>Medical/dental/vision - 100% paid for employees, 50% paid for dependents</li> <li>Life and disability - 100% paid for employees</li> <li>401K - 3% contribution, no employee contribution necessary </li> <li>Education and tuition reimbursement</li> <li>Accident, critical illness, hospital indemnity benefits offered through our providers</li> <li>Employee Assistance Program </li> <li>Legal assistance</li> <li>Paid Time Off - up to 6 weeks per year </li> <li>Sick Leave - up to 2 weeks per year</li> <li>Parental Leave - up to 12 weeks </li> </ul> <p>*<em>Benefits listed in the job description apply to employees working in the United States. For international employees, Ap