SupplyHouse is a U.S. e-commerce platform selling HVAC, plumbing, and electrical products, serving residential and commercial customers with customer-focused fulfillment and nationwide distribution and service teams.
<p><strong><span data-contrast="auto">Real people. Real service.</span></strong></p> <p><span data-contrast="auto">At </span><a href="https://www.supplyhouse.com/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">SupplyHouse.com</span></span></a><span data-contrast="auto">, we value every individual team member and cultivate a community where people come first. Led by our core values of </span><strong><span data-contrast="auto">G</span></strong><span data-contrast="auto">enerosity, </span><strong><span data-contrast="auto">R</span></strong><span data-contrast="auto">espect, </span><strong><span data-contrast="auto">I</span></strong><span data-contrast="auto">nnovation, </span><strong><span data-contrast="auto">T</span></strong><span data-contrast="auto">eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.</span></p> <p><span data-contrast="auto"><iframe style="display: table; margin-left: auto; margin-right: auto;" src="https://www.youtube.com/embed/uInKvloCKd8?si=5rTgd7Pbm8_s3jhG" width="560" height="314"></iframe></span></p> <p><span data-contrast="auto">We are looking for a new <strong>Technical Product Manager</strong></span><span data-contrast="auto"> to join our growing Product Team. This individual will report into our Product Management Team Lead </span>and drives the strategy, development, and delivery of customer-facing digital products for SupplyHouse. By connecting business needs to technical implementation, this role directly affects how plumbing, heating, and HVAC professionals find, assess, and purchase the supplies they need, ensuring every product initiative delivers a faster, more reliable, and more intuitive experience for our customers. If you have strong technical expertise, a strategic vision, and a passion for collaborating with cross-functional teams to champion customer-centric solutions, we’d love to hear from you! </p> <p><span data-contrast="auto">This </span><strong><span data-contrast="auto">remote</span></strong><span data-contrast="auto"> position is open to individuals who live in, or are open to relocating to, the following states: </span><em><span data-contrast="auto">Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.</span></em></p> <p><span data-contrast="auto">This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.</span></p> <p><strong><span data-contrast="auto">Role Type: </span></strong><span data-contrast="auto">Full-Time, Exempt</span></p> <p><strong><span data-contrast="auto">Location: </span></strong><span data-contrast="auto">Remote</span></p> <p><strong><span data-contrast="auto">Schedule: </span></strong><span data-contrast="auto">Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility</span></p> <p><strong>Base Salary:</strong> $116,984 - $146,230 USD per year</p> <p><strong><span data-contrast="auto">Responsibilities:</span></strong></p> <ul> <li><span data-contrast="auto">Conduct comprehensive user and market research to guide product strategy, translating insights </span><span data-contrast="auto">into features and actionable roadmaps</span></li> <li><span data-contrast="auto">Evaluate and prioritize opportunities based on business impact, technical complexity, and resource availability, helping prioritize work against larger project and business goals</span></li> <li><span data-contrast="auto">Drive the strategy, discovery, and implementation of initiatives involving complex system integrations, improvements, and customer-facing features</span></li> <li><span data-contrast="auto">Manages the site search strategy, including relevance tuning, ranking signal prioritization, synonym and query understanding, faceted navigation, autocomplete, and zero-results recovery</span></li> <li><span data-contrast="auto">Manages category navigation and browse taxonomy to ensure the information architecture facilitates easy customer navigation and effective search engine discovery across thousands of </span><span data-contrast="auto">product SKUs</span></li> <li><span data-contrast="auto">Lead the CX platform strategy by assessing, choosing, and refining the technology stack that supports acquisition, personalization, analytics integrations, and CRM data flows</span></li> <li><span data-contrast="auto">Own the product backlog: create detailed, technically sound user stories, acceptance criteria, and technical documentation within JIRA and Confluence</span></li> <li><span data-contrast="auto">Facilitate Agile ceremonies such as backlog grooming, sprint planning, and sprint reviews, ensuring the team delivers high-quality solutions on time</span></li> <li><span data-contrast="auto">Actively manage timelines and deliverables, focusing on interactions within and across departments; collaborate with key stakeholders to ensure deadlines are met</span></li> <li><span data-contrast="auto">Collaborate closely with developers to define technical requirements, ensuring feasibility and alignment with business objectives</span></li> <li><span data-contrast="auto">Act as a translator between business and technical stakeholders, clarifying business needs while advocating for technical best practices</span></li> <li><span data-contrast="auto">Lead UAT planning and execution to ensure product quality across projects and releases</span></li> <