Super.com is a Toronto-founded savings app that offers a $15 monthly Super+ membership providing hotel discounts, cashback, prescription discounts, cash advances, and credit-building tools.
<div class="content-intro"><p>We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.</p></div><p class="font-claude-response-body break-words whitespace-normal">We are looking for an <strong>IT Service Engineer</strong> to join our Madrid office team. In this role, you will provide technical assistance to our users and staff, ensuring optimal use of hardware and software tools whilst enhancing system performance. You will also play a key part in standardising and innovating our IT infrastructure through hands-on projects at an exciting time of product scaling and tooling evolution.</p> <p class="font-claude-response-body break-words whitespace-normal"><strong>What the role involves</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Independently resolve hardware, software, and access tickets, improving documented processes along the way</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Administer core platforms including Google Workspace (Gmail, Drive, Meet, Shared Drives, Calendar, Google Admin Console), Okta (user lifecycle, MFA policies, basic app assignments), Slack, Notion, and Zoom</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Configure and troubleshoot VPN/ZTNA and remote access solutions</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Set up and support advanced workplace IT configurations (meeting rooms, printers, town hall spaces)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Build and maintain basic automation workflows using Slack Workflows, Zapier, Google Workspace automations, and n8n</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage and prioritise a personal ticket queue effectively</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain and improve IT knowledge base entries</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Handle employee onboarding and offboarding end-to-end</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Escalate complex issues with clear diagnosis notes and follow up until resolved</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>What we are looking for</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Minimum secondary school / vocational IT qualification; BA preferred</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Google Workspace administration experience (users, groups, licensing, Gmail routing basics, Shared Drives, Google Admin Console)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Okta administration experience (user lifecycle management, MFA policies, basic app integrations and assignments)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Administration of collaboration tools (Slack, Notion, Zoom, Google Meet)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">VPN/ZTNA administration and configuration</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Basic automation skills: Slack Workflows, Zapier, Google Workspace automations, n8n</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Basic scripting for task automation</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Familiarity with cloud environments (preferably GCP)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">CompTIA A+ or equivalent hardware knowledge</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Google Associate Workspace Administrator or equivalent</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Base in Madrid as this job will require hybrid work</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Nice to have</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">CompTIA A+ or equivalent certification</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Google Associate Workspace Administrator or similar certification</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Basic Project Management course or qualification</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>What we offer</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Medical / Health Insurance</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Open Annual Leave</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Employee Assistance Programme</li> <li class="font-claude-response-body whitespace-normal break-wo