Console provides an AI-powered agent that automates internal IT support workflows on Slack, executing tasks such as access provisioning through integrations with Okta, Google Workspace and major ITSM platforms.
Console is building the AI agents that power autonomous enterprises. We use AI to autonomously resolve IT, HR, Legal, Finance, Security, and Ops tasks the moment they come in from Slack or Teams. We're building toward a future where enterprise operations are fully autonomous; with no tickets, approvals, or manual processes slowing companies down. Our platform enables companies like Databricks, Figma, and Cursor to delegate entire categories of work to AI agents that understands their org, takes action across systems, and gets smarter over time. We've raised $29M, backed by Thrive Capital (investors in OpenAI, Stripe, GitHub) and a small group of founders who have built category-defining companies. We’re unusually selective about the people we work with. We hire builders who span functions, optimize for speed, and care deeply about their craft. We do not care about pedigree. We have a lot of work ahead of us. Join us. ABOUT THE ROLE As an Infrastructure Engineer at Console, you’ll build the foundation that lets Console run reliably for the world’s largest enterprises. You’ll own the cloud infrastructure, deployment models, and core runtime systems that need to scale as customers trust Console with more of their operational workflows. This role sits close to the hardest parts of the product: making our cloud-hosted platform enterprise-grade, scaling the graph and search infrastructure behind Console’s context layer, and building a self-hosted deployment model that works for customers with strict security, data, and infrastructure constraints. You’ll make foundational architecture decisions across reliability, performance, cost, isolation, and operability. You’ll work across product engineering, platform, security, and customer-facing teams to make Console deployable in the environments our customers actually run. The best people in this role are infrastructure builders who want to own real systems end-to-end: from architecture and implementation to production operations and enterprise deployment. WHAT YOU'LL DO - Build and operate the infrastructure behind Console’s cloud-hosted platform across AWS, Kubernetes, and related cloud systems, making critical tradeoffs across performance, cost, reliability, and security - Architect and ship a scalable self-hosted version of Console for enterprise customers with strict data, security, and deployment requirements - Own core infrastructure components that need to scale with customer complexity, including the graph, search, queueing, and runtime systems behind Console’s context layer - Design deployment patterns that let Console run reliably across hosted and customer-hosted environments without slowing down product velocity - Partner with customer-facing teams on enterprise deployment requirements, translating real customer constraints into durable infrastructure improvements - Improve observability, reliability, incident response, and operational tooling as Console grows from early-scale to enterprise-grade - Make foundational architecture decisions that help the engineering team ship faster without compromising the stability customers depend on WHO YOU ARE - 5+ years of full-time experience in infrastructure, backend, platform, or distributed systems engineering - You have strong hands-on experience with AWS, Kubernetes, and cloud infrastructure, with a real understanding of the tradeoffs behind architecture decisions - You have experience with IaC tools like Pulumi or Terraform and are comfortable working in a modern TypeScript/Node/React codebase - You’ve built and operated production-grade systems where reliability, scale, security, and observability mattered - You can reason through deployment models, networking, data isolation, infrastructure constraints, and operational failure modes - You take ownership of hard systems problems and keep digging until the underlying architecture is correct - You care deeply about craft, reliability, and quality; “good enough” genuinely bothers you WHY JOIN CONSOLE? - Product-market fit: We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company. - World-class team: We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased. - Grow with us: We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up. - Competitive pay and benefits: top compensation with full benefits including: - Comprehensive health, dental, and vision insurance - Unlimited PTO - 401(k) - Equity - Meals provided daily in office