About Us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our People With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our Impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts Role Summary As the Staff Product Manager for Product Information Management, you will own the end-to-end vision, strategy, and execution of HighLevel’s PIM — the foundational catalog layer that powers all commerce activity across the platform. Your mission is to lead a structural overhaul of our existing catalog infrastructure and build a world-class PIM that handles physical products, digital goods, and services at scale. This is not just the backbone of our Commerce charter; it is shared infrastructure consumed by multiple adjacent product teams, and the decisions you make here will have platform- wide impact. What You'll Do ● Own the PIM Vision: Define and drive the end-to-end roadmap for HighLevel’s Product Information Management system — from Items, Variants, and Catalog Items to Price Lists, Units of Measure, and multi-channel price resolution logic ● Lead the Catalog Overhaul: Architect the migration from our existing catalog foundation to a robust, extensible PIM that supports the full breadth of HighLevel’s commerce use cases across product types and selling channels ● Design for Multi-Team Consumption: Define clear API contracts and data models that serve not just the Commerce team, but adjacent teams building service-based and subscription-based product experiences — ensuring every consumer can reliably depend on PIM as a platform ● Drive Cross-Functional Alignment: Lead structured collaboration with engineering, design, and partner product teams to ensure PIM capabilities meet requirements across all consuming surfaces, resolving conflicting priorities with clarity and conviction ● Shape Pricing Infrastructure: Own the strategy for multi-currency, rule-based, and channel- aware pricing — ensuring the right price resolves correctly at every point of sale across all storefronts and channels ● Champion the Merchant Experience: Translate complex catalog management requirements into intuitive workflows that allow merchants across industries — from physical goods retailers to service providers — to create, organize, and manage their offerings with ease ● Set the Platform Standard: Establish foundational patterns and best practices that make the PIM a reliable, scalable service other teams can confidently build on, including documentation, versioning, and deprecation protocols ● Influence the Broader Commerce Roadmap: Partner with peer PMs across the Commerce team to ensure PIM investments are sequenced in a way that unlocks compounding value across the platform What We're Looking For ● 10+ Years of PM Experience: Proven track record in product management with significant time spent in platform or infrastructure roles at high-growth SaaS or technology companies. ● Catalog Systems Expertise: Deep familiarity with how catalog and product information systems work — including SKU management, variant modeling, pricing strategies, and multi- channel distribution. Experience with multi-tenant or marketplace catalog infrastructure is a strong advantage ● Platform & API-First Thinking: Demonstrated ability to design products that serve as shared infrastructure — defining APIs and data contracts with multiple downstream consumers in mind and treating internal teams as first-class customers ● Data Modeling Intuition: Comfort reasoning about complex data models and understanding the downstream implications of schema decisions on product behavior, performance, and long-term extensibility ● Cross-Functional Influence: Ability to drive alignment across multiple product and engineering teams without direct authority, and to balance competing requirements from internal consumers using a clear, principled framework ● Bias for Ownership: Comfortable operating in ambiguous, high-stakes environments with the confidence to define direction and drive execution independently, without waiting for problems to be fully structured before acting What You'll Get ● Platform-Level Impact: Opportunity to build the foundational infrastructure that powers HighLevel’s entire commerce ecosystem. The decisions you make will shape the platform and the merchant experience for years to come ● High Ownership Environment: Join a strong, already-assembled engineering and design team with full autonomy over vision, roadmap, and execution for a mission-critical system at the heart of our commerce strat