Hello Patient offers a conversational AI platform that manages patient interactions across voice, text, and chat—booking appointments, answering queries, and re-engaging patients while meeting healthcare privacy and security standards.
ABOUT THE ROLE Hello Patient is looking for a Head of Product to define and scale how product decisions are made across the company. As our product surface area continues to expand, you'll serve as the bridge among customers, engineering, operations, and executive leadership, building strong trust across teams and ensuring we build the right products in the right order for the right reasons. You'll own product strategy, roadmap prioritization, customer discovery, and product execution across multiple teams. We're looking for a senior IC product leader with exceptional product sense, strong execution, and deep curiosity about customer problems. You'll work directly with customers and internal teams, uncovering opportunities, writing PRDs, shaping product strategy, partnering closely with engineering & operations, and leveraging modern AI tools to accelerate product development. Working directly with the CEO, engineering, and operations leadership, you'll bring clarity to complex decisions, create alignment across teams, and help establish the systems and processes that enable us to scale not just our product but also our internal teams, so each person at Hello Patient becomes more high-leverage with AI workflows. The ideal candidate is equally comfortable debating strategy, diving into workflow details with customers, and rolling up their sleeves to turn ideas into shipped products. This is a senior individual contributor role focused on owning product strategy and outcomes while helping build the foundation of the product function at Hello Patient. Although the scope may evolve over time, this role does not include people management responsibilities initially. When appropriate, we expect you to build and ship products yourself, not just direct the engineering teams. WHAT YOU'LL DO PRODUCT STRATEGY & ROADMAP - Own and prioritize product roadmaps across multiple product areas and engineering pods. - Balance competing stakeholder requests while maintaining a holistic view of company priorities and long-term product direction. - Drive product decisions through data, customer insights, business impact, and strong product judgment. CUSTOMER DISCOVERY & PRODUCT DEVELOPMENT - Lead customer discovery efforts, including regular onsite visits and customer feedback. - Partner closely with customers to uncover workflow opportunities and identify high-impact product investments. - Translate customer feedback and business requirements into clear product specifications and PRDs that engineering teams can execute on. CROSS-FUNCTIONAL LEADERSHIP - Act as the primary bridge between executive leadership, engineering, and product stakeholders. - Partner with engineering leads to ensure clarity on priorities, tradeoffs, and success metrics. - Build and improve product processes that enable the company to scale efficiently. WHAT WE'RE LOOKING FOR MUST HAVE - 5+ years of product management experience as an IC, ideally in B2B SaaS or healthcare technology. - Strong technical background; Computer Science degree, software engineering, or equivalent technical experience required - Experience building AI, LLM-based products, automation, agent-based systems, or workflow software. - Based in Austin, TX or New York, NY, or willing to relocate. - Proven experience owning product strategy and roadmap decisions for complex software products - Strong customer discovery skills with a track record of translating customer insights into successful products. - Experience writing high-quality PRDs and driving products from concept through launch. - Demonstrated ability to influence and challenge stakeholders through thoughtful, data-driven debate. - Experience working closely with engineering teams in highly technical environments. - Familiarity with AI-powered products, workflows, or developer tooling. - High agency, strong ownership mentality, and willingness to operate as a hands-on individual contributor. PREFERRED - Experience building products in healthcare, health-tech, or healthcare operations workflows. - Experience at a high-performing product-led technology company known for strong product culture. - Experience scaling products and teams in a fast-growing startup environment. - Experience using AI tools to accelerate product development, prototyping, and customer research. COMPENSATION Base salary: $200,000 - $250,000 Equity: Meaningful ownership in a fast-growing healthtech startup ABOUT HELLO PATIENT Hello Patient is transforming healthcare communication through advanced conversational AI. Our founding team spent 3.5 years scaling Carbon Health's technology during hypergrowth, where we saw firsthand how much clinical time gets wasted on basic communication—great clinicians buried in admin work, patients stuck in phone tag. Our AI platform proactively engages patients through perfectly timed calls and texts, resolving complex interactions end-to-end—from scheduling to billing to retention. Built with security and compliance at its core, our technology integrates with existing healthcare infrastructure to deliver 24/7 patient engagement. Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.