We are seeking a GenAI / Applied AI Software Engineer to join one of our client's team and contribute to ongoing AI and automation initiatives within contact center and BPO environments. This role is ideal for a hands-on engineer who enjoys building real-world AI solutions in production — not just prototypes. You will work on voice AI, automation pipelines, data processing, and AI-powered customer experience solutions in a multi-cloud environment. You’ll collaborate with a small, senior team while being trusted to operate autonomously and ship practical solutions. What You’ll Work On AI-powered voice agents and conversational AI Sentiment analysis and conversation intelligence Backend automation and workflow orchestration AI-assisted redaction of sensitive data (e.g., credit cards) Data pipelines feeding AI systems Integration of AI tools into existing enterprise systems Requirements Design and implement applied AI solutions in production environments Integrate LLMs, AI services, and automation tools into business workflows Collaborate on system architecture across multi-cloud environments (AWS/Azure) Build scalable, secure, and compliant solutions Evaluate and integrate new AI tools pragmatically and cost-effectively Contribute code directly and participate in technical decision-making Requirements 5+ years backend/software engineering experience (Python preferred) Proven experience implementing AI solutions in real business contexts Experience with APIs and system integrations (FastAPI or similar) Familiarity with cloud environments (AWS and/or Azure) Understanding of data privacy and security best practices Ability to work independently with minimal onboarding Strong problem-solving mindset and pragmatic thinking Experience in contact centers, BPO, or CX tech Familiarity with workflow tools (Power Automate, Logic Apps, n8n) Familiarity with LLM-based applications and concepts like Retrieval-Augmented Generation (RAG) Nice-to-have Experience with Amazon Connect or voice AI systems Exposure to compliance frameworks (SOC, PCI) C# experience