Dexory is a London-based provider of real-time warehouse intelligence, visibility and autonomous solutions.
<p><span style="font-size: 14pt;"><strong>Forward Deployed Engineer</strong></span></p> <p><span style="font-size: 10pt;">At Dexory, we believe that real-time data will revolutionise the logistics industry. We are building the ultimate data insights platform that provides companies with unprecedented access to their operations through autonomous data capture and digital twins.</span></p> <p><span style="font-size: 10pt;">As a <strong>Forward Deployed Engineer</strong> at Dexory, you will sit inside the engineering organisation as an intelligent interface layer between our various engineering teams. Dexory operates with a global fleet of autonomous robots, supported by a 24/7 first-line support team. The Forward Deployed Engineer sits above that layer, taking ownership of complex, ambiguous issues and driving them to resolution or to the right team. You will be one of Dexory’s first Forward Deployed Engineers, representing Dexory at the highest level in customer environments and helping to define how this function operates as we scale.</span></p> <p><span style="font-size: 10pt;">This is a technically demanding role for someone who is as comfortable spotting patterns across weeks of telemetry data as they are at supporting a new customer deployment on the ground. You will query data across logs, databases, and observability tooling, interpret point cloud scan data, and navigate Grafana, AWS, and a range of robotics-specific tooling to investigate issues and understand their root cause. Crucially, you will also use what you learn to improve things — identifying recurring failure modes, feeding structured insights back into the engineering teams, and raising the platform’s reliability across our global fleet. You will also support new customer deployments end-to-end, bridging WMS and network integration questions with robot operational and perception configuration requirements.</span></p> <p><span style="font-size: 10pt;">The right person is defined by their investigative instinct and technical curiosity, not their robotics or logistics background. Domain knowledge is built on the job through close collaboration with the engineering teams.</span></p> <p><span style="font-size: 10pt;"><strong> </strong></span></p> <h3><span style="font-size: 10pt;"><strong>Key Responsibilities</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Cross-functional Triage & Investigation: </strong>Receive escalated issues from the first-line support team and investigate independently before routing to the relevant engineering teams. Query telemetry data, robot logs, AWS infrastructure, internal tooling and databases — including scan and point cloud data where relevant — to narrow the blast radius of a problem and form a view on root cause before pulling in specialist teams.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Observability & Monitoring: </strong>Navigate Grafana dashboards and internal tooling to monitor fleet and site health. Build or extend dashboards and alerting that improve visibility into system performance across deployed sites. Use telemetry data proactively to identify issues before they surface as customer complaints.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>New Customer Deployment Support: </strong>Work within customer systems to provide white glove deployment support for the Dexory platform end-to-end, covering WMS and ERP integration queries, network and connectivity requirements, robot operational setup, and perception feature configuration. Act as the cross-functional point of contact who can answer or route questions across the full Dexory system.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Intelligent Escalation & Routing: </strong>Own the escalation path from first-line support through to the right engineering team. Ensure that when specialist engineers are brought in, they receive a well-structured summary of what has already been investigated, what has been ruled out, and the most likely failure domain.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Customer Communication: </strong>Act as a trusted technical advisor to strategic customers throughout deployment and into long-term steady-state operation. Build strong, lasting relationships with customer engineering and operations stakeholders, proactively identifying new opportunities to drive value throughout the lifecycle of an engagement. Run technical workshops and training sessions that drive lasting adoption. Produce clear, professional documentation covering deployment architectures, integration designs, and operational runbooks.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Product & Engineering Feedback: </strong>Identify recurring failure patterns across sites and translate them into structured product and engineering feedback. Contribute to internal knowledge bases and runbooks that reduce investigation time for future issues.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Tooling & Automation: </strong>Write scripts and tooling that automate repetitive investigation or deployment tasks. Contribute to reusable frameworks that improve the efficiency and consistency of the FDE function as the team grows.</span></li> </ul> <h3> </h3> <h3><span style="font-size: 10pt;"><strong>Required Qualifications & Experience</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">4–5+ years of professional solutions engineering or technical operations experience, with a demonstrated ability to advise customer setups and investigate and diagnose complex, multi-system problems independently.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Strong data querying skills: comfortable writing SQL, navigating time-s