Field Service Engineer - Los Angeles

About the company

Element Biosciences is a San Diego-based multi-disciplinary life science company that develops advanced DNA sequencing and multi-omics technologies.

About this role

<p><span data-contrast="auto">At Element Biosciences, we are&nbsp;passionate about our mission to develop high performing products to study genomics&nbsp;with&nbsp;unprecedented flexibility&nbsp;and quality&nbsp;that&nbsp;enable researchers to&nbsp;better&nbsp;understand biology for the improvement of&nbsp;global&nbsp;health. We have built a highly efficient product-driven organization where employees can learn, grow,&nbsp;and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.&nbsp;</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">&nbsp;</span></p> <p><span data-contrast="auto">We are seeking an experienced&nbsp;</span><strong><span data-contrast="auto">Field Service Engineer&nbsp;</span></strong><span data-contrast="auto">who will play a pivotal role supporting&nbsp;</span><span data-contrast="none">our growing customer base in the&nbsp;Southwest, based in&nbsp;</span><span data-contrast="none">Los Angeles</span><span data-contrast="none">, CA</span><span data-contrast="auto">. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for someone with experience troubleshooting instrument issues involving software, hardware and chemistry. Ability to repair and maintenance instruments in the field.&nbsp;&nbsp;This role will report to the Senior Manager, Field Service Engineering and will be a remote role based in Los Angeles. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">&nbsp;</span></p> <p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">I</span><span data-contrast="auto">f you possess the following and want to make a meaningful impact, we invite you to explore this role.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Essential Functions and Responsibilities:</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers</span> </li> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Identifying root causes and resolving product issues in the field with support when needed.&nbsp; </li> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Displaying professionalism, understanding, tact and technical knowledge in all customer interactions </li> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc. </li> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Utilizing service CRM software to accurately document work in a timely manner<span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto">Education and Experience:</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Associate or Bachelor Degree with&nbsp;</span><span data-contrast="auto">3+ years</span><span data-contrast="auto">&nbsp;of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)</span> </li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Experience with NGS sequencing instrument and sequencing run set up preferred </li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware </li> <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Strong time management, problem so