Wayve is a UK self-driving technology startup that develops end-to-end neural network driving software for assisted and fully automated driving.
THE ROLE The Field Engineering Lead serves as the on-site leader, responsible for rapid fault diagnosis and resolution of vehicle software and hardware issues to keep the fleet operational. They will oversee and support field engineers, ensuring a 5-minute response time and providing a fix to get the vehicles back on the road as quickly as possible, within reason, depending on the issue at hand. This role demands hands-on leadership, seamless coordination with global teams, and participation in an on-call rotation to provide 24/7 support across locations. As a key contributor to a new Fleet Operations function, the Field Engineering Lead will play a pivotal role in shaping processes and driving efficiency in a fast-paced environment. Key responsibilities: - Lead on-site fault triage and resolution, ensuring vehicle software and hardware issues are diagnosed and repaired swiftly to maintain fleet uptime. - Collaborate - Work closely with the Reliability Engineering team (and wider teams) to triage and mitigate new issues new features are added and new tools are created - Develop and enforce structured processes for fault diagnosis, repair protocols, and operational workflows within the newly established Field Engineering function. - Oversee and support field engineers, providing hands-on leadership, technical guidance, and ensuring seamless collaboration across global teams. - Ensure rapid response and resolution, meeting the 15-minute issue response and one-hour repair SLA to keep vehicles operational. - Manage global operational handovers, maintaining open communication with the Head of Field Engineering and ensuring smooth transitions across geographical locations. - Coordinate on-call support and shift coverage, ensuring round-the-clock technical assistance and problem-solving across multiple regions. - Uphold strict safety and compliance standards, ensuring all fault triage, diagnosis, and repairs follow the correct protocols and approvals. - Continuously Improvement, identifying areas for improvement and optimizing field engineering support across all geographical locations. ABOUT YOU In order to set you up for success as a Field Engineering Lead at Wayve, we’re looking for the following skills and experience. Essential: - Full German driving licence. - Lead by example, inspiring and guiding a team of Field Engineers to efficiently triage, troubleshoot, and resolve hardware, software, and automotive system issues. - Take full ownership of the field engineering function within their respective location, ensuring operational excellence. - Strong knowledge of vehicle diagnostics, fault triage, and repair processes, with experience in fleet operations, automotive systems, or ADAS technology being a plus. - Skilled in process development, resource allocation, and workflow efficiency to meet strict SLAs (5-minute response time, 90% vehicle uptime on average). - Excellent ability to coordinate with global teams, provide clear technical guidance, and ensure seamless handovers between locations. - Deep understanding of safety protocols, incident management, and strict adherence to operational procedures. - Comfortable working in a fast-paced, evolving environment, including participation in on-call rotations and weekend coverage when required. - Fluent in German and English Desirable: - Background in Automotive, DevOps, or Infrastructure – Experience in vehicle systems, software deployment, or cloud-based monitoring is highly beneficial. - Knowledge of ADAS and Autonomous Vehicle Technology – Familiarity with sensor systems, vehicle diagnostics, and real-world testing environments is a plus. - Experience in System Troubleshooting and Optimisation – Ability to diagnose and resolve issues across hardware, software, and networked vehicle systems efficiently. ADDITIONAL REQUIREMENTS: - This role is based onsite at our office in Leonberg - Monday to Friday role during core working hours, though occasional weekend availability may be required for high-priority events, with lieu time provided. - All applications are required to disclose any second job as part of the application process. - All applications will be subject to a health check before/after. - Employment is contingent upon passing training and pre-employment checks. #LI-KM1