Parloa develops AI-powered customer service agents that automate enterprise contact center interactions across voice and digital channels.
<h2><strong>About Parloa</strong></h2> <p>Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like <a href="http://booking.com">Booking.com</a>, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.</p> <h2><strong>About The Role:</strong></h2> <p>As an <strong>Engineering Manager</strong> at Parloa, you will be entrusted with one of the most critical missions:</p> <ul> <li>Building and leading a <strong>high-talent, high-performance team</strong> of engineers.</li> <li>Ensuring that the team delivers <strong>enterprise-grade, resilient, and innovative AI solutions</strong> that customers love.</li> <li>Raising the bar on <strong>technical excellence, cultural leadership, and operational discipline</strong>.<br><br></li> </ul> <p>You are both a <strong>builder and a leader</strong>. You dive deep into technical challenges, but your true leverage comes from how you <strong>develop engineers, scale teams, and drive alignment with Parloa’s strategic goals</strong>. You balance <strong>autonomy with accountability</strong>, empowering your teams while ensuring they deliver measurable customer and business impact.</p> <h2><strong>Areas Of Ownership:</strong></h2> <ul> <li><strong>Build and scale world-class teams:</strong> Hire, mentor, and elevate exceptional engineers. Create a culture of ownership, bias for action, and continuous improvement.</li> <li><strong>Drive outcomes, not just output:</strong> Ensure every project directly contributes to Parloa’s strategic goals and delivers measurable customer value.</li> <li><strong>Raise the technical bar:</strong> Partner with Staff and Principal Engineers to drive architectural excellence, reliability, and pragmatic perfectionism—design for tomorrow, build for today.</li> <li><strong>Foster fearless culture:</strong> Enable fast, decentralized decision-making, encourage experimentation, and build trust by supporting your team in both successes and failures.</li> <li><strong>Lead with alignment and clarity:</strong> Translate company strategy into clear objectives and measurable outcomes for your team.</li> <li><strong>Ensure operational excellence:</strong> Instill high standards in security, availability, quality, and performance, making resilience and scale-by-design the default.</li> <li><strong>Collaborate cross-functionally:</strong> Partner with Product, Design, and Business leaders to ensure technical execution and product vision are tightly aligned.</li> </ul> <h2><strong>Who You Are:</strong></h2> <ul> <li>A proven <strong>engineering leader</strong> (8–12+ years in software engineering, 3–5+ years in people leadership) with a track record of delivering <strong>complex, enterprise-grade systems</strong> at scale.</li> <li>A <strong>talent magnet</strong>: you know how to attract, develop, and retain world-class engineers, raising the bar with every hire.</li> <li>A <strong>strategic operator</strong> who can both set vision and dive deep into technical or operational details when needed.</li> <li>A <strong>culture builder</strong>: you model integrity, ownership, customer obsession, and high standards, inspiring others to do the same.</li> <li><strong>Fearless and pragmatic</strong>: you balance ambition with execution, turning bold visions into reality through iteration and disciplined delivery.</li> <li><strong>Skilled in scaling organizations</strong>: you know how to build systems, not bureaucracy, to ensure sustainable speed and impact.</li> </ul> <h2><strong>Our Engineering Values</strong></h2> <p>At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:</p> <ul> <li><strong>Earn Trust</strong> – act with transparency and reliability.</li> <li><strong>Obsess Over Customers</strong> – always start with the customer problem.</li> <li><strong>Think Big</strong> – set bold goals and pursue them fearlessly.</li> <li><strong>Have Integrity</strong> – do the right thing, especially when it’s hard.</li> <li><strong>Disagree & Commit</strong> – debate with candor, align fast, and deliver.</li> <li><strong>Own It</strong> – take full responsibility for outcomes, not just tasks.</li> <li><strong>Dive Deep</strong> – master the details without losing sight of the big picture.</li> <li><strong>Bias for Action</strong> – move fast, decide quickly, iterate fearlessly.</li> <li><strong>Deliver Value</strong> – measure success by customer and business impact.</li> <li><strong>Insist on the Highest Standards</strong> – raise the bar continuously.</li> <li><strong>Go the Extra Mile</strong> – make the impossible possible.</li> <li><strong>Hire & Elevate the Best</strong> – raise the bar with every hire.</li> </ul> <p> </p> <h2><strong>Why Join Parloa?</strong></h2> <ul> <li><strong>Impact at Scale:</strong> Define the future of enterprise AI in a market ripe for disruption.</li> <li><strong>Elite Talent Density:</strong> Work alongside <strong>top-tier engineers, Staff, and Principal leaders</strong> in a reverse-pyramid structure optimized for speed and innovation.</li> <li><strong>Culture of Builders:</strong> Ownership, autonomy, and fearless iteration are not slogans—they are how we win.</li> <li><strong>Uncapped Growth:</strong> Be part of an org growing <strong>4x annually</strong>, where career opportunities multiply as fast as our business.</li> </ul> <p> </p> <h3><strong>Our Recruiting Process:</strong></h3> <p>Recruiter Interview → Peer Interview → 360° Technical Interview Loop → Bar Raiser Interview</p> <p> </p><div class="content-concl