Ecommerce Operations Specialist - Colombia About Spotlight MediaSpotlight Media is a leading TikTok Shop Partner agency, scaling some of the most recognizable brands in social commerce. We are a TikTok Shop–only agency-meaning everything we do, build, and hire for is focused on winning on this platform.We’ve helped brands launch, scale, and reach millions in GMV on TikTok Shop, and we believe the future of e-commerce is social. Our team is built around high-agency operators who take ownership, move fast, and grow into leaders.This is not a support role for the sake of support. It’s a training ground for future operators and Account Managers.Role OverviewThis role is the execution and operations backbone for TikTok Shop accounts.You’ll work directly under an Account Manager, helping translate strategy into action, maintain shop health, coordinate cross-functional work, and ensure flawless execution across multiple client accounts.What You’ll DoTikTok Shop OperationsRegister campaigns, flash sales, and backend promotionsExecute day-to-day TikTok Shop backend operations, including:Campaign setup and monitoringProduct and shop managementIn-system sampling workflowsContent tracking and GMV deliveryCoordinate sample orders and product logisticsSupport CRM campaign setup Monitor shop health, inventory status, listings, and campaign readinessProactively flag operational risks or issuesCreator & Affiliate OperationsManage creator and affiliate communication and coordinationDraft and maintain creator content guidelines and briefing documentsTrack sample requests, deliveries, posting status, and creator complianceSupport affiliate and paid collaboration programs from sourcing through postingOversee and guide VA execution related to creator communication, sampling, and data entryContent & Ads Execution SupportIdentify strong-performing TikTok Shop content and surface top creativesSupport creative rotation by flagging ads for testing or boostingMaintain content and performance documentation for cross-functional teamsPerformance Tracking & ReportingTrack and analyze key metrics including GMV, traffic, conversion rate, CTR, CTOR, and content volumeConduct funnel analysis and surface insights to improve performanceMaintain accurate trackers, reports, and internal documentationSupport weekly and monthly reporting for internal teams and brand partnersCross-Functional CoordinationWork closely with Ads, Creative, Operations, and external partnersSupport assortment launches, promotions, pricing updates, and campaign registrationsEnsure alignment and smooth execution across all initiativesIdeal Candidate ProfileYou’ll be a strong fit if you are:Based in Colombia with full professional fluency in EnglishDetail-oriented, organized, and execution-focusedComfortable juggling multiple campaigns, brands, and timelinesCurious about social commerce, marketplaces, and creator-driven growthProactive, resourceful, and able to take ownership of tasks end-to-endCoachable and eager to learn through hands-on executionQualifications1–3+ years of experience in social commerce, affiliate marketing, influencer marketing, ecommerce operations, or digital marketingHands-on experience with TikTok Shop strongly preferredExperience with Amazon, Shopify, DTC, or other marketplaces is a plusStrong analytical skills; comfortable working with spreadsheets and dashboardsUnderstanding of creator workflows, affiliate mechanics, and content-driven commerceExcellent written and verbal communication skills in EnglishAbility to operate in a fast-paced, evolving environment with minimal oversightGrowth mindset with interest in expanding scope over timeWhy Join Spotlight MediaWork at the cutting edge of social commerce and TikTok ShopReal ownership and responsibility from day oneExposure to high-growth brands and creator ecosystemsClear growth path into senior ecommerce or account management rolesCollaborative, high-performance team culture