Director, Payments & Commerce Platform Operations

About this role

<div class="content-intro"><h2 style="font-family: GothamBold,Helvetica,Arial,sans-serif; color: #662d91;">Teamwork makes the stream work.</h2> <p>&nbsp;</p> <h3 style="font-family: GothamBold,Helvetica,Arial,sans-serif;"><strong>Roku is changing how the world watches TV</strong></h3> <p>Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.</p> <p>From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.</p> <p>&nbsp;</p></div><h3 class="mt-6 mb-2 font-semibold text-xl" data-streamdown="heading-3"><span class="font-semibold" data-streamdown="strong">What does the team work on?</span></h3> <p class="text-neutral-900 dark:text-neutral-200 my-2.5 last:mb-0 first:mt-0 ">The Core Payments team has been instrumental in Roku's exponential growth in online subscriptions, achieved through an in-streaming, on-TV purchase experience. Core Payments supports various teams across Roku; spanning multiple consumer interfaces, including TV, web, mobile, and advertising. These diverse teams have developed unique strategies for selling digital content access, encompassing Subscription Video on Demand/Transactional Video on Demand (SVOD/TVOD), company-branded devices, and on-device shoppable ads.</p> <h3 class="mt-6 mb-2 font-semibold text-xl" data-streamdown="heading-3"><span class="font-semibold" data-streamdown="strong">What is the role?</span></h3> <p class="text-neutral-900 dark:text-neutral-200 my-2.5 last:mb-0 first:mt-0 ">The Director, Platform Operations – Payments &amp; Commerce owns the operating model, governance framework, and operational strategy for Roku's Commerce Platform organization, driving execution discipline and operational readiness across a payments and commerce ecosystem that supports global commerce operations. This leader builds and runs governance frameworks, operating cadences, and executive reporting mechanisms that keep a complex, multi-team organization aligned and accountable across payment methods, processing, payouts, billing, and financial platform systems. The role requires deep partnership across Product, Engineering, Payments, Financial Platform, Revenue Operations, Compliance, and external partners to translate organizational strategy into measurable operational outcomes. This individual owns strategic prioritization and tradeoffs across governance, execution, incident management, and organizational scalability while also carrying leadership oversight across vendor management, fraud program operations, and payments analytics as the function matures. The Director leads the TPM organization supporting Commerce Platform initiatives and mentors and manages the growing Commerce Platform Operations team. This is a high-visibility leadership role that serves as the connective tissue across Roku's Commerce Platform, ensuring consistent execution, operational transparency, and platform resiliency at scale.</p> <p>For California Only - The estimated annual salary for this position is between $257,496 - $304,500 annually.</p> <p>Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.</p> <p>This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.</p> <h3 class="mt-6 mb-2 font-semibold text-xl" data-streamdown="heading-3"><span class="font-semibold" data-streamdown="strong">How will I use AI at Roku?</span></h3> <p class="text-neutral-900 dark:text-neutral-200 my-2.5 last:mb-0 first:mt-0 ">At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.</p> <p class="text-neutral-900 dark:text-neutral-200 my-2.5 last:mb-0 first:mt-0 "><span class="font-semibold" data-streamdown="strong">We value</span> curious, adaptable builders, who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment.</p> <h3 class="mt-6 mb-2 font-semibold text-xl" data-streamdown="heading-3"><span class="font-semibold" data-streamdown="strong">What are the responsibilities of the role?</span></h3> <ul class="list-inside list-disc whitespace-normal [li_&amp;]:pl-6" data-streamdown="unordered-list"> <li class="py-1 [&amp;>p]:inline" data-streamdown="list-item">Own the operating model, governance framework, and organizational standards for the Commerce Platform organization, including operating mechanisms, decision-making processes, and governance reviews</li> <li class="py-1 [&amp;>p]:inline" data-streamdown="list-item">Lead portfolio governance across strategic initiatives, including portfolio reviews, program prioritization, and resource visibility across the Commerce Platform ecosystem</li> <li class="py-1 [&amp;>p]:inline" data-streamdown="list-item">Provide executive visibility into execution progress, risk, and organizational performance through KPI governance, executive reporting, and leadership updates</li> <li class="py-1 [&amp;>p]:inline" data-streamdown="list-item">Establish and run the organization's operating cadence, including leadership revi