Clera is a talent-matching platform that replaces traditional job applications by connecting candidates and hiring teams through curated introductions.
ABOUT THE ROLE We're a Y Combinator–backed AI startup building automation software for sales workflows in distribution and manufacturing — and we're looking for a Customer Support Engineer to own technical customer resolution end-to-end. You'll sit at the intersection of product, engineering, and customers: debugging production issues, deploying AI agents to accelerate support, and turning recurring problems into lasting improvements that directly impact business outcomes. This is an on-site role in Munich — you'll work closely with a small, high-velocity team (including founders and engineers) in person every day. No visa sponsorship is available. WHAT YOU'LL DO - Investigate and reproduce production issues spanning product, data, integrations, and workflows. - Dive into logs, databases, customer examples, and the codebase to identify root causes. - Own technical resolution end-to-end — and fix issues directly when possible. - Communicate clearly with customers to understand problems and ensure they feel genuinely supported. - Design and deploy AI agents that automate customer interactions and accelerate resolution times. - Operate and manage AI agent teams that assist investigations and flag when core engineering input is needed. - Produce clear technical write-ups for escalations, including reproduction steps and relevant data. - Document recurring issues, build internal playbooks, and propose product or process improvements. - Collaborate in person with founders, engineering, and product to shape the support function as the company scales. WHAT WE'RE LOOKING FOR Must-haves (dealbreakers): - Based in Munich or genuinely willing to relocate — on-site collaboration is required. - At least 1 year of full-stack software engineering experience delivering production-grade code across React, TypeScript, Python, and PostgreSQL. - German language proficiency at B2 level or above; strong English for international collaboration. Required skills & experience: - Proven ability to ship production code and debug production issues across logs, databases, APIs, and unfamiliar codebases. - Experience reproducing issues from customer examples, logs, and data in a live production environment. - Ability to own technical customer resolution end-to-end, coordinating with product and engineering to implement fixes. - Experience designing or deploying AI-assisted support workflows or AI agents for customer support automation. - Comfortable communicating technical issues and resolutions to customers and non-technical stakeholders. Nice to have: - Experience documenting recurring issues and creating internal playbooks or runbooks. - Background working in a startup or small-team environment with close cross-functional collaboration. LOCATION & WORK ARRANGEMENT - On-site in Munich, Bavaria, Germany. - Relocation is welcome; visa sponsorship is not available. COMPENSATION & BENEFITS Compensation details will be shared during the interview process and are competitive for an early-stage, well-funded startup at this stage. You'll be joining a small team where your impact is highly visible and your work directly shapes the product and company.