Customer Success Engineer

About this role

<div class="content-intro"><p>At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 18,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.</p> <p>In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.</p></div><p>As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our agentic, generative, search &amp; discovery platform successfully. You’ll partner closely with customers to deliver high-quality technical onboarding, solution design, best-practice guidance, and hands-on implementation support.</p> <p>This role is ideal for someone who is deeply curious, loves solving complex technical problems, and is energized by learning and applying new technologies including modern development patterns, cloud infrastructure, and emerging AI capabilities. You’ll work across a variety of customer architectures and use cases, helping teams design performant, scalable solutions while championing technical excellence.</p> <p>You will also support our Professional and Expert Foundation offerings, acting as a Technical Owner for assigned accounts and ensuring smooth delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment.</p> <p>Success in this role means being proactive, reliable, and collaborative, balancing customer-facing delivery with internal best practices such as strong documentation habits and ongoing knowledge sharing.</p> <p>If you’re excited by the idea of shaping customer outcomes, diving into new tools and technologies, and working in a team that values craftsmanship, curiosity, and continuous learning, we’d love to meet you.</p> <p><strong>YOUR ROLE WILL CONSIST OF</strong></p> <ul> <li>Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs</li> <li>Scope, shape and present technical workshops to drive Algolia’s adoption</li> <li>Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization</li> <li>Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.</li> <li>Work across the organisation and escalate as necessary for confirmation of solutions or other options.</li> <li>Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.</li> <li>Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.</li> <li>Proactively identify and work with the customer to resolve technical risks and bottlenecks.</li> <li>Provide guidance on how to optimise the use of their environment.</li> </ul> <p><strong>YOU MIGHT BE A FIT IF YOU HAVE</strong></p> <ul> <li>4+ years experience in a customer-facing technical role (CSE, SE, SA, consultant), ideally in the SaaS space</li> <li>Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python</li> <li>Experience with REST API, database management, and web development technologies</li> <li>Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)</li> <li>A lifelong learning and growth mindset</li> <li>Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience</li> <li>Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels</li> <li>Excellence in time management, task prioritization, and evaluation of situational urgency</li> <li>Travel to customers' locations may be required occasionally</li> </ul> <p><strong>NICE TO HAVE</strong></p> <ul> <li>Experience implementing or optimising search &amp; discovery experiences</li> <li>Experience designing and developing generative AI and agentic application</li> <li>Experience working in a high-growth SaaS environment&nbsp;</li> <li>Familiarity with iOS &amp; Android platforms.</li> <li>Experience supporting open-source projects &amp; their GitHub communities.</li> <li>Experience with Shopify, Magento, and Salesforce a plus</li> </ul> <p>#LI-remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.</p> <p>The annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.</p></div><div class="title">On-Target Earnings Pay Range</div><div class="pay-range"><span>$130,500</span><span class="divider">—</span><span>$163,000 AUD</span></div></div></div><div class="content-conclusion"><hr> <p><strong>FLEXIBLE WORKPLACE STRATEGY:</strong></p> <p>Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team m