Hello Patient offers a conversational AI platform that manages patient interactions across voice, text, and chat—booking appointments, answering queries, and re-engaging patients while meeting healthcare privacy and security standards.
ABOUT THE ROLE Hello Patient is building Mia, an AI assistant that transforms how healthcare providers engage with patients. We're hiring a Customer Integration Engineer — you'll be the technical backbone connecting Mia to our customers' existing systems. You'll own the full integration lifecycle — from initial discovery with customer IT teams to building production-grade connectors to ongoing support. This is an impactful technical role where you'll write code daily and work directly with healthcare customers to solve their unique challenges. You'll collaborate closely with our agent platform team to design and implement new integration approaches as we scale. Client presence matters here — you'll be the primary technical contact for customers, so strong communication skills are just as important as strong code. This role is based in Mexico City, where you'll work in-person with our local team three days a week. This is an exciting opportunity for an integration engineer who thrives on variety, ownership, and real customer impact! WHAT YOU'LL DO Build & Ship Integrations - Develop production-quality integrations connecting Mia to EHR systems, practice management software, and data warehouses - Build robust data pipelines using APIs, middleware, and various data exchange methods - Create reusable integration modules to accelerate future implementations - Handle technical configuration for new customers and resolve conflicts during deployment Own the Customer Relationship - Lead technical discovery sessions with customer engineering and IT teams - Serve as the primary technical contact for integration questions and incident resolution - Translate clinical and business workflows into clear technical specs Support, Document & Improve - Provide Tier 2/3 support for production environments - Create and maintain technical documentation, integration playbooks, and training materials - Identify opportunities to improve and automate integration processes over time WHAT WE'RE LOOKING FOR Must Have - 5+ years of experience in software development, data engineering, or integration work in production environments - Proven track record building and maintaining real integrations — data pipelines, API integrations, or similar - Python experience - Experience with APIs (REST/SOAP), webhooks, and authentication standards (OAuth, JWT) - Strong English communication skills — this hire must be comfortable leading technical conversations with clients and representing Hello Patient professionally - Ability to work independently, manage multiple projects, and thrive in a fast-paced startup environment - Located in or able to commute to Mexico City (Hybrid – 3 days/week in office) Preferred - Familiarity with healthcare data standards (FHIR, HL7) or EHR integrations - Background at a B2B SaaS or startup - Experience with cloud platforms (AWS, GCP, Azure) or containerization (Docker) - AI-native mindset — comfortable building around AI tools and platforms ABOUT HELLO PATIENT Hello Patient is transforming healthcare communication through advanced conversational AI. Our founding team spent 3.5 years scaling Carbon Health's technology during hypergrowth, where we saw firsthand how much clinical time gets wasted on basic communication—great clinicians buried in admin work, patients stuck in phone tag. Our AI platform proactively engages patients through perfectly timed calls and texts, resolving complex interactions end-to-end—from scheduling to billing to retention. Built with security and compliance at its core, our technology integrates with existing healthcare infrastructure to deliver 24/7 patient engagement. Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.