Commercial Solutions Engineer - East Coast

About the company

Dash0 is a NYC-based provider of an agentic observability platform built on OpenTelemetry that delivers autonomous operational intelligence via AI agents.

About this role

ABOUT DASH0 Join Dash0 and help us define the future of observability. We are OpenTelemetry-native, building a delightful, simple, and AI-centric platform that eliminates vendor lock-in and meaningless toil. Shape a product that developers love—all with transparent pricing and cost-control built in. The Opportunity As an Commercial Solutions Engineer, you will act as a trusted technical advisor to our largest customers and prospects. You'll bridge the gap between product and customer outcomes — designing, demonstrating, and validating Dash0's technical capabilities in real-world enterprise environments. You'll partner with sales and product teams to deliver high-impact Proofs of Concept, guide observability architecture discussions, and ensure customers realize the full technical value of Dash0. This is a US-based remote role with business travel required. This role is can be remote and can be based anywhere on the East Coast, with a preference for Boston or NYC. Note: Your internal title would be a Solutions Architect. Our Solutions Engineers work across both Pre-Sales and Post-Sales! What You'll Do - Design and architect observability solutions leveraging OpenTelemetry, Kubernetes, and cloud-native technologies - Translate complex customer requirements into scalable, performant Dash0 implementations - Develop and execute Proofs of Concept that highlight Dash0's differentiated technical capabilities - Deliver engaging technical demos and presentations tailored to engineering and executive audiences - Partner with Account Executives throughout the sales cycle to position Dash0 as the technical solution of choice - Provide architecture guidance on observability setup, telemetry data modeling, and OpenTelemetry collector design - Create and maintain reusable demo environments, reference architectures, and POC templates - Contribute to technical content — blog posts, conference talks, and documentation that drive community engagement What You Bring - Deep technical knowledge in Kubernetes, OpenTelemetry, observability pipelines, and distributed tracing - Hands-on experience with instrumentation, telemetry data ingestion, and performance optimization - Strong understanding of modern DevOps, SRE, and platform engineering practices - Proven ability to create and execute technical demos, architectures, and POCs that prove business value - Strong technical communication skills — you can explain complex observability concepts clearly to engineers and decision-makers alike - Collaborative mindset — you work seamlessly across Sales, Product, and Engineering teams to drive results - Problem-solving instinct — you thrive on diagnosing and resolving technical challenges with creativity and precision Nice to Have - Experience working in a pre-sales or Sales Engineering capacity at a B2B SaaS company - Active contributions to OpenTelemetry or the broader observability ecosystem - Familiarity with CRM tools like Salesforce or HubSpot - Experience in a high-growth, venture-backed startup environment Why Dash0 This is a unique opportunity to help build a generational company. Dash0 is backed by top-tier investors including Balderton Capital, Accel and Cherry Ventures and led by a founding team with decades of experience in observability. We're in the middle of a massive growth phase after our Series B — and we're just getting started. If you're looking for a place where a great product meets great people, where momentum is real and your impact is visible from day one — this is it. What we offer: - Competitive salary & meaningful equity participation — you'll own part of what you're building - Flexible, remote-first work environment with offices in New York, Amsterdam, and Munich - €60/month phone & internet allowance - Location-specific benefits - Collaborative, fast-moving team culture with a builder mindset - Clear path for career growth and development - Direct access to founders and leadership