UX Researcher and Service Designer - Data & AI Products (Public Sector)

About this role

At Xtremax, you’ll work on digital products that help public-sector teams deliver better services and make more informed decisions. As a UX Designer, you’ll contribute to a product team building data- and AI-enabled tools, turning complex requirements, workflows, and information into experiences that are intuitive, accessible, and useful. You’ll work closely with product managers, engineers, stakeholders, and users throughout the design lifecycle — from understanding problems and gathering requirements through research, information architecture, prototyping, usability testing, and delivery. The role is suited to a designer who enjoys solving complex problems and wants to see their work move from concept to production. Responsibilities Lead end-to-end UX design activities across discovery, research, ideation, prototyping, testing, and delivery. Translate complex business, technical, and user requirements into clear user journeys, workflows, and information architectures. Collaborate with product managers, engineers, stakeholders, and scrum teams to shape and deliver new product features. Conduct user research and use product analytics and feedback to identify usability issues and opportunities for improvement. Create wireframes, prototypes, interaction designs, and high-fidelity interfaces using tools such as Figma. Validate designs through usability testing, stakeholder reviews, and iterative design cycles. Design intuitive experiences for data-intensive and AI-enabled products while maintaining clarity and transparency for users. Apply accessibility principles to create inclusive experiences for diverse user groups. Present design rationale and recommendations clearly to stakeholders and leadership. Contribute to longer-term product improvements, including reusable design patterns and experiences that can support multiple agencies or user groups. Requirements >5 years of professional experience in UX design, interaction design, product design, or a related field. Strong portfolio demonstrating experience designing enterprise, B2B, or complex workflow-heavy products. Strong understanding of user-centred design, interaction design, information architecture, and prototyping. Hands-on proficiency with design and collaboration tools such as Figma and Miro. Experience conducting user research and using qualitative and quantitative insights to inform design decisions. Ability to simplify complex tasks, workflows, and information into intuitive user experiences. Strong communication and stakeholder management skills, with the ability to explain design decisions clearly. Experience working collaboratively within cross-functional Agile teams. Preferred Experience designing data-intensive or AI-driven products. Understanding of WCAG accessibility standards and inclusive design. Experience working on public-sector, enterprise, or other complex digital products. Familiarity with frontend development concepts or technologies. Experience designing products intended to be reused across multiple teams, organisations, or user groups. Why Join Us 🌍 Meaningful impact — contribute to digital projects that serve government and enterprise clients. 💡 Culture of learning — we value curiosity, open communication, and taking ownership. Benefits By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment. You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks. The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.