Volta is a French–Italian AI-powered platform that digitises and automates B2B sales operations for suppliers and distributors.
ABOUT THE ROLE The UX Researcher owns understanding how customers and internal users actually experience Volta's platform — surfacing the friction points, mental models, and unmet needs that shape a better product. Working closely with design and product management, you will bring rigorous, evidence-based insight into a fast-moving product organization building genuinely complex infrastructure. This is an opportunity to establish research practice at an early stage — helping define not just what gets researched, but how research gets done and used at Volta. WHAT YOU WILL BE DOING - Plan and conduct qualitative and quantitative research with customers and internal platform users - Partner with design and product management to identify research priorities aligned to roadmap needs - Run usability testing on new and existing platform features - Synthesize research findings into clear, actionable insights for product and design teams - Build and maintain a repository of research findings, personas, and user insights - Help define and evolve research methods and practices as the function matures - Advocate for the user's perspective in product and design discussions - Track the impact of research on product decisions and outcomes over time WHAT YOU BRING - Experience as a UX researcher, ideally on technical, developer-facing, or infrastructure products - Strong grounding in both qualitative and quantitative research methods - Comfortable researching complex, technical workflows and translating them into clear insights - Experience partnering closely with product managers and designers to shape roadmap decisions - Excellent synthesis and communication skills, able to make research findings actionable - Self-directed, comfortable establishing research practice in a fast-moving environment