Technical Product Manager II, Site Reliability Engineering

About this role

<div class="content-intro"><div id="labeledImage.LOCATION" class="WIFG" data-automation-id="decorationWrapper"> <div class="WNHJ"> <div id="labeledImage.LOCATION--uid38" class="WE-Y WMXY WBAB WF0Y" data-automation-id="responsiveMonikerInput" data-metadata-id="labeledImage.LOCATION" data-uxi-form-item-child-list-index="0"> <div class="WJ-Y"> <p><strong>The <a href="https://www.nytco.com/mission-and-values/" target="_blank"><u>mission</u></a> of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.&nbsp;</strong></p> </div> </div> </div> </div></div><p><strong>Mission Overview &amp; Responsibilities</strong><span style="font-weight: 400;">:&nbsp;</span></p> <p data-pm-slice="1 1 []">At The New York Times, our Site Reliability Engineering (SRE) team is central to how we design, test, and operate the systems that support our most critical customer experiences. We're looking for a Technical Product Manager to lead the strategy for reliability programs and platforms that help teams ship resilient systems with confidence. These programs include operational readiness, load and chaos testing, observability, and incident readiness.</p> <p>You'll partner with SRE, platform infrastructure, and product engineering teams to define the standards, tooling, and practices that improve operational readiness across hundreds of services. You will focus on building scalable reliability programs and experiences—not running cloud infrastructure or managing operational tickets.</p> <p>You will be the product lead for a portfolio of SRE programs that includes:</p> <ul> <li> <p>Operational Readiness and Always Ready – reliability models, scorecards, production readiness reviews, and reliability signals that support operating reviews and critical customer journeys.</p> </li> <li> <p>Load, Chaos &amp; Disaster Recovery Testing – platforms and practices that validate how systems behave under high traffic, zonal or regional failures, and degraded conditions.</p> </li> <li> <p>Observability &amp; Incident Readiness – opinionated defaults for metrics, logs, traces, dashboards, alerts, and runbooks that improve detection, diagnosis, and on-call quality.</p> </li> </ul> <p>You'll translate technical and business signals—including incidents, SLO trends, test outcomes, and reliability scores—into clear roadmaps, measurable outcomes, and focused investments that improve reliability across the company.</p> <p><strong>About the Team</strong></p> <p>SRE at The Times is an enablement team: we improve on reliability through education, tooling, and hands‑on operational support, not by building everything ourselves.&nbsp;</p> <ul> <li> <p>We operate in a large, distributed company. We rely on clear, and constant communication, which includes crisp written updates, well-maintained tickets and docs, and proactive status sharing, so partners always know what's happening.</p> </li> <li> <p>We expect SREs (and you) to take product‑level ownership of engagements and programs, keep work moving, and be comfortable operating independently.</p> </li> <li> <p>We learn by doing: running load and chaos tests, iterating on dashboards and scorecards, and using outcomes to refine our approach rather than over‑planning up front.</p> </li> <li> <p>We treat engagements as collaborative problem‑solving, meeting teams where they are, respecting their ownership, and leaving them more capable than when we arrived.</p> </li> <li> <p>We care about metrics-driven reliability. These signals include SLOs, reliability scores, test results, MTTR/MTTD. We use them to guide decisions, measure the impact, and feed programs like Always Ready.</p> </li> </ul> <p>We believe reliability is a shared responsibility, and we create clear, supportive pathways for teams to improve their services without having to become experts in every SRE domain.</p> <p>This is hybrid role based in New York City, NY.</p> <p><strong>Responsibilities</strong>:</p> <ul data-pm-slice="3 3 []"> <li> <p>Build and communicate the product roadmap for SRE‑led reliability programs (operational maturity, Always On signals, load/chaos testing, observability), aligning them with newsroom and product priorities.</p> </li> <li> <p>Turn ambiguous reliability problems into concrete products and engagements by doing discovery with engineers and leaders, defining scope and success metrics, and treating SRE collaborations as internal consulting engagements with clear contracts and exit criteria.</p> </li> <li> <p>Shape the direction of testing and observability platforms by prioritizing high-value scenarios, such as BNAs, elections, and major launches. Ensure that load and chaos tests map to customer journeys, and tie the results directly to SLOs, dashboards, and runbooks.</p> </li> <li> <p>Use data to guide iteration and storytelling. Use incident metrics, test outcomes, and reliability scores to refine roadmaps and report on impact.</p> </li> <li> <p>Experience communicating complex technical concepts to a variety of audiences, including SRE, partner teams, and senior leadership, about tradeoffs and progress.</p> </li> <li> <p>Demonstrate support and understanding of our <a href="https://www.nytco.com/company/mission-and-values/" target="_blank">value of journalistic independence</a> and a strong commitment to our mission to seek the truth and help people understand the world.</p> </li> <li> <p>You will report to the Vice President of Product, Developer Experience.</p> </li> </ul> <p><strong>Basic Qualifications</strong><span style="font-weight: 400;">:&n