Technical Product Manager - AI

About the company

SupplyHouse is a U.S. e-commerce platform selling HVAC, plumbing, and electrical products, serving residential and commercial customers with customer-focused fulfillment and nationwide distribution and service teams.

About this role

<p><strong><span data-contrast="auto">Real people. Real service.</span></strong></p> <p><span data-contrast="auto">At </span><a href="https://www.supplyhouse.com/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">SupplyHouse.com</span></span></a><span data-contrast="auto">, we value every individual team member and cultivate a community where people come first. Led by our core values of </span><strong><span data-contrast="auto">G</span></strong><span data-contrast="auto">enerosity, </span><strong><span data-contrast="auto">R</span></strong><span data-contrast="auto">espect, </span><strong><span data-contrast="auto">I</span></strong><span data-contrast="auto">nnovation, </span><strong><span data-contrast="auto">T</span></strong><span data-contrast="auto">eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.</span></p> <p><span data-contrast="auto"><iframe style="display: table; margin-left: auto; margin-right: auto;" src="https://www.youtube.com/embed/uInKvloCKd8?si=5rTgd7Pbm8_s3jhG" width="560" height="314"></iframe></span></p> <p><span data-contrast="auto">We are looking for a </span><strong><span data-contrast="auto">Technical Product Manager - AI</span></strong><span data-contrast="auto"> to join our Product, Systems, and Insights Team. This individual will report into our Senior Director, PSI and will own the strategy and execution of AI-driven technology initiatives across the business. You will partner closely with developers and business stakeholders to discover, define, and ship AI solutions that create measurable value. If you are interested in both strategic vision and hands-on execution, we want to hear from you!</span></p> <p><span data-contrast="auto">This&nbsp;</span><strong><span data-contrast="auto">remote</span></strong><span data-contrast="auto"> position is open to individuals who live in, or are open to relocating to, the following states: </span><em><span data-contrast="auto">Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.</span></em></p> <p><span data-contrast="auto">This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.</span></p> <p><strong><span data-contrast="auto">Role Type: </span></strong><span data-contrast="auto">Full-Time, Exempt</span></p> <p><strong><span data-contrast="auto">Location: </span></strong><span data-contrast="auto">Remote</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559740":240}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Schedule: </span></strong><span data-contrast="auto">Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559740":240}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Base Salary: </span></strong>$116,984 <span data-contrast="auto">– $146,230 per year</span></p> <p><strong><span data-contrast="auto">Responsibilities:</span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335559740":240}">&nbsp;</span></p> <ul> <li>Define and own the AI product roadmap, spanning customer-facing features (search &amp; discovery, personalization, recommendations, and agentic self-service) and internal tools (RAG-based co-pilots, content generation, workflow automation, and decision support systems)</li> <li>Partner with developers to scope, architect, and deliver AI solutions, from proof of concept through production deployment</li> <li>Lead discovery: identify high-value AI opportunities by engaging with customers, business teams, and data; translate findings into clear problem statements and testable hypotheses</li> <li>Write detailed requirements, user stories, and acceptance criteria in JIRA and Confluence with sufficient technical depth for AI/ML development</li> <li>Design and manage experiments and A/B tests to evaluate AI feature performance; analyze results and drive iteration</li> <li>Act as translator between business stakeholders and technical teams, articulating AI capabilities and limitations in business terms, and framing business goals in technically actionable ways</li> <li>Monitor AI product performance post-launch; define and track relevant metrics (accuracy, engagement, conversion, latency, etc.) and respond to regressions or emerging opportunities</li> <li>Champion responsible AI practices across all initiatives, including data privacy, model fairness, security, and quality standards</li> <li>Enable internal adoption of AI tools by developing documentation, playbooks, training materials, and demos for business teams</li> <li>Stay current on the AI/ML and bring actionable insights back to the roadmap</li> </ul> <p><strong><span data-contrast="auto">Requirements:</span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335559740":240}">&nbsp;</span></p> <ul> <li>Bachelor's degree in Computer Science, Data Science, Engineering, or a related technical field</li> <li>5–8 years of product management experience, with at least 2 years leading AI/ML or data-driven product initiatives</li> <li>Product Management experience specifically within an ecommerce setting strongly preferred</li> <li>Strong working knowledge of modern AI/ML approaches: large language models and prompt engineering, retrieval-augmented generation (RAG), agentic workflows, recommendation systems, search/ranking, and personalization</li> <